Position Summary...

What you'll do...

Walmart+ is a membership program that brings undeniable value to our members through in-store and digital benefits like no other retailer can. With membership benefits like Free Delivery from Store, Free shipping with no order minimum, Mobile scan & go in-store, and Member prices on Fuel and so much more, Walmart+ helps our members save time & money.

Specific Responsibilities Include

We are looking for a Manager, Member Experience to join the Walmart+ business team, to support our messaging strategy by ensuring clear, consistent, and impactful messaging across all touchpoints and collaborate with key stakeholders and business owners to evaluate and optimize existing member experiences and create guardrails and standards for communication and engagement

• Support the Business for all Foundational initiatives that allow us to move quicker and more personalized when engaging with our members
• Work alongside product and marketing to develop a deep understanding of our members’ engagement with our communication channels
• Host forums so all key stakeholders are aware of communication changes and roll outs
• Identify industry leaders and conduct competitive analysis
• Work alongside Marketing, Product, Personalization and Business and identify opportunities for improving the relevance and quality of member communications
• Assist in auditing of communications, FAQs and various placements for correct content and verbiage
• E2E journey mapping for site placements
   

The ideal candidate will be an innovative, adaptable, strategic, & results-oriented manager with a deep passion for communications and member experiences. This role is highly collaborative, working with talented colleagues across Product, Marketing, Walmart+, and we are looking for someone who is adaptable and can work cross-functionally.

You'll wow us if....

• You have a passion for communications and member experience.
• You have experience in marketing and/or communications.
• You have worked extensively with product
• You’ve held positions in consulting or customer experience.
• You've worked in large scale, multi-organizational programs before and have the high level of detail and organization required for success.
• You're highly skilled at delivering against multiple large scale, simultaneous projects.
• You are collaborative and can work across various teams to influence outcomes.
• You possess a great deal of energy and a positive attitude.
• You are comfortable and thrive under ambiguity.
• You have experience putting presentations together and communicating to all levels of leadership.
• You participate in strategic planning meetings to create alignment toward your organization's strategy.
• You have deep expertise in working in a cross functional environment, often in complex organizational matrixes.
• You have a deep understanding of Walmart's global network capabilities.
• You can have fun!

 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $70,000.00-$130,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 3 years’ experience in retail merchandising, operations management, or relevant area OR 5 years’ experience in retail merchandising, operations management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates, Working on cross-functional teams or projects

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America