Project Role : Service Delivery Operations Representati
Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills : Microsoft Intune
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Delivery Operations Representative, you will be responsible for assigning and managing work assignments, driving people management activities for the delivery team, and ensuring service delivery quality and cost. You will play a crucial role in managing the overall service delivery process and ensuring customer satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments and ensure timely completion. - Drive people management activities for the delivery team. - Ensure service delivery quality and cost effectiveness. - Collaborate with cross-functional teams to resolve issues and improve processes. - Identify areas for improvement and implement process enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune. - Strong understanding of service delivery operations. - Experience in managing work assignments and ensuring timely completion. - Knowledge of people management principles and practices. - Good To Have Skills: Experience with IT service management tools. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Intune. - This position is based at our Chennai office. - A 15 years full time education is required.

15 years full time education

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