Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Azure IaaS
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability, creating and implementing Requests for Change (RFC), and collaborating with vendors and service management teams to analyze and resolve issues. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Implement effective troubleshooting strategies. - Update knowledge base articles. - Collaborate with vendors for issue analysis and resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure IaaS. - Strong understanding of cloud computing principles. - Experience with infrastructure management tools. - Knowledge of networking concepts. - Hands-on experience with virtualization technologies. Additional Information: - The candidate should have a minimum of 5 years of experience in Microsoft Azure IaaS. - This position is based at our Kolkata office. - A 15 years full-time education is required.

15 years full time education

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