About the Role

The SwiftRef Operations team is responsible for performing, gathering and validating various payment information of financial institutions across the world through direct contact or any other reliable sources. This data is then used for publication in the SwiftRef directories.

We are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs. Great team spirit, customer centricity and continuous improvement (CI) mindset are key elements you need, to fit in the team. In this context, we are looking for a dynamic candidate to reinforce our Customer Operations team!

What to expect:

• Data collection and validation process to feed our central SwiftRef database
• Data management to build reference data through various sources
• Manage customer queries pertaining to discrepancy in reference data
• Ensure data collected from financial institutions is entered correctly in SwiftRef database and that the data is updated on a regular basis

What will make you successful:

• 2-3 years of relevant experience is required for this position
• Strong communication skills and strong customer orientation, able to establish and maintain warm and supportive interpersonal relationships with internal and external customers
• Able to communicate fluently in English, other languages will be an added advantage for you
• Good understanding on business/ finance administration
• Ensuring that relevant information is delivered in an accurate and timely manner
• Frequent project work on data enhancements
• Dynamic, motivated, flexible, structured and well organized
• Stress resistance and ability to work independently are required
• Self-driven wanting to make things happen
• Team player, who shares problems and solutions, pro-actively offers to help others
• Maintaining real time and accurate reference data
• Has knowledge in Salesforce, Jira
• Knowledge about cross border payments is key
• Conduct complex financial modeling and analysis of financial information

              

              

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

              

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.