Job Description

We are looking for an experienced Renewal Manager (RM) to join our highly successful EMEA Renewals Team. In this role, you will be responsible for managing renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates (both IQRR* & NRR)

Book of Business: Direct Renewals, SMB UK&I 

Key Responsibilities:

Renewal Management: 

• Proactively manage and track your renewals, with a laser focus on increasing both IQRR and NRR

• Manage renewal terms, pricing and contract extensions with Customers, with a focus on upsell and cross-sell, being able to competently articulate the power and benefits of Zoom’s platform. 

Customer Engagement:

• Build consultative relationships with our Customers by developing a deep understanding of their needs through proactive renewal activities such as renewal reviews, experience tours, discovery sessions and 1-1 outreach. 

• Assist Customers who may be at risk of canceling by facilitating conversations to mitigate the risk. Leveraging and driving accountability cross functionally to assist with this task. 

• Other operational tasks that are related to the Renewal’s team day to day business

Forecasting and Reporting:

• This is a quota carrying role. You will be expected to forecast weekly, quarterly and quarter + 1 against your BoB.  Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)

• Maintain accurate and up to date records of Customer interactions and renewal progress via our CRM system (Salesforce)

• Pro-actively flag accounts at risk and invoke Executive Engagement, where appropriate

• Drive renewal accountability from our Partners, if customer wishes to renew indirect

Skill Requirements:

• Bachelor's degree, or equivalent preferred

• 2+ years experience in a SaaS or Cloud company (preferably in in-direct renewals, sales or customer success)

• Strong collaboration/relational skills, with the ability to interact across all levels of an organization

• Excellent communication and negotiation skills

• Results oriented, with experience in forecasting and a demonstrable track record of quota performance

• Demonstrated excellence in presentation skills with ability to build relevant, strategic messaging in a Customer meeting setting

• Prior experience of working with UK&I region would be preferred

• Fluent English language required. 

• Ideal candidate will have a self-starter mentality with an abundance of confidence, and pride themselves on having a high say/do ratio

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.