The Concierge Manager for The Americana at Brand and the Masonic Temple is a guest-facing position, responsible for leading all Concierge Ambassadors, Porters and Seasonal Employees by example, to ensure five-star services and experiences. This position must be passionate about providing outstanding luxury hospitality and will be dedicated to The Americana at Brand and the Masonic Temple, and its valued guests, residents and tenants. This individual’s primary duty is to deliver unparalleled service that surpasses all expectations in a professional, friendly, warm, and engaging manner. The Concierge Manager will orchestrate the flow of the lobby, foster ongoing positive relationships with tenants and residents by delivering exceptional customer service, provide leadership support, aid the team, and train/coach staff as needed. This person oversees the property's guest, resident and tenant experience and ensures all departments uphold the Caruso standards.
Caruso is an equal opportunity employer. We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities. We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.