Senior UX Designer

WellNow Urgent Care is here to help our patients get well. Founded in 2011, we have quickly grown, to over 175 locations across New York,  Pennsylvania, Illinois, Ohio Indiana, Wisconsin, and Michigan. Putting people at the heart of everything we do we focus on providing the best care for both our patients and our employees.

WellNow is part of TAG – The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and supports over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Job Description:

We are looking for a Senior UX Designer with 5+ years of experience to lead and drive the design of intuitive and engaging user experiences across our product portfolio. As a Senior UX Designer, you will be vital in shaping the user experience strategy, mentoring junior designers, and collaborating with cross-functional teams to deliver top-notch digital products.

Key Responsibilities:

• Lead the end-to-end UX design process, from research and concept development to final implementation.
• Conduct and synthesize user research to inform design decisions and identify user needs.
• Develop and iterate on user personas, user journeys, wireframes, prototypes, and high-fidelity designs.
• Collaborate closely with product managers, developers, and other stakeholders to ensure design feasibility and alignment with business goals.
• Conduct usability and A/B testing to validate design solutions and make data-driven improvements.
• Mentor and guide junior UX designers, providing feedback and ensuring adherence to design best practices.
• Advocate for user-centered design principles and contribute to continuously improving design processes and methodologies.
• Stay informed on industry trends, emerging technologies, and best practices in UX design.
• Present and communicate design concepts and strategies to stakeholders at all levels of the organization.

Qualifications:

• 5+ years of experience in UX design, with a strong portfolio demonstrating expertise in creating user-centered designs for web and mobile applications.
• Proficiency in design tools such as Figma, Sketch, Adobe XD, or similar.
• Deep understanding of UX principles, methodologies, and best practices.
• Experience leading UX projects and collaborating with cross-functional teams.
• Strong analytical skills and the ability to translate complex user needs into simple, elegant design solutions.
• Excellent communication, presentation, and storytelling skills.
• Experience with usability testing, A/B testing, and data-driven design.
• Knowledge of front-end development principles (HTML/CSS) is a plus.
• Ability to manage multiple projects and deliver high-quality work on time.

Core Competencies:

• Advanced User Research: Expertise in conducting and synthesizing complex user research to inform design decisions and improve user experience.
• Design Leadership: Ability to lead design projects, mentor junior designers, and drive the UX process from concept to execution.
• Prototyping & Usability Testing: Proficiency in creating high-fidelity prototypes and conducting usability tests to validate design solutions.
• Strategic Thinking: The ability to align design work with business goals ensures user experience contributes to overall product success.
• Communication & Presentation: Strong skills in presenting design concepts and rationale to stakeholders and advocating for user-centered design.