Are you looking for a career move that will put you at the heart of a global financial institution? By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Role Overview

Transaction Management (TM) is responsible for supporting multiple aspects of the lending lifecycle including, but not limited to, loan closing and servicing coordination, facilitating complex client onboarding, data management and quality control. The team is accountable and responsible for operational oversight of the closing and servicing of all lending transactions across the business division being supported, and to ensure all internal and external requirements are met. This role sits within the Transaction Management Global Oversight and Supervision Team and the successful candidate will play a critical leadership role in overseeing and enhancing the control and risk culture and environment within the Transaction Management (TM) function. This role is responsible for driving proactive risk identification, mitigation, and remediation efforts, ensuring robust governance and compliance with internal policies and external regulations. The manager will act as a key liaison working closely with Transaction Management, central control teams, and Internal Audit (IA), fostering a culture of strong risk management and continuous improvement.

What you'll do

• Corrective Action Plan (CAP) and Self-Identified Issues (SII) Oversight:
  • Support Transaction Management through all phases of Corrective Action Plan (CAP) including identification, planning and remediation.
  • Ensure that CAP deliverables are clearly defined, and are effectively address the identified risks
  • Monitor the progress of CAPs and escalate issues as necessary to ensure appropriate risk remediation and completion.
  • Collaborate with TM teams on the identification, lodgement, and tracking of Self-Identified Issues (SIIs).
  • Ensure that planning and execution of SII remediation are in line with expected outcomes and effectively address underlying risks.
  • Maintain a comprehensive log of SIIs and provide regular updates on their status and resolution.
• Internal Audit (IA) Liaison:
  • Serve as the primary contact point and central coordinator for Internal Audit engagements within Transaction Management.
  • Facilitate effective communication and information exchange between IA and relevant TM subject matter experts (SMEs).
  • Ensure timely and accurate responses to IA requests, manage walkthroughs, and coordinate audit deliverables.
  • Oversee the tracking and closure of audit findings, ensuring root causes are addressed and controls are strengthened.
• Controls and MCA Process Oversight:
  • Work in close collaboration with central control teams to manage and optimize the Transaction Management's Managers' Control Assessment (MCA) process.
  • Lead the review, simplification, and enhancement of existing controls to ensure alignment with changes in organizational structure and the Transaction Management Target Operating Model (TM TOM).
  • Drive the implementation of effective and efficient control mechanisms that are fit for purpose and scalable.
  • Work in close alignment with the TM and Tech teams for impact assessment of the technology changes to the controls and risks environment across TM
• Risk Review and Challenge:
  • Act as a critical reviewer and challenge to TM stakeholders, ensuring that risk remediation plans are robust, appropriately scaled, and lead to sustainable actions.
  • Provide expert guidance on risk assessment methodologies and best practices within the TM function.

What we need from you

• Extensive relevant experience in risk management, controls, audit, or a related field within the financial services industry, preferably with exposure to transaction banking or operations.
• Strong background in controls, audit, risk management, transaction management, or wholesale lending.
• Proven track record of managing complex control environments and audit engagements.
• Exceptional analytical and problem-solving skills, with the ability to identify root causes and develop effective solutions.
• Strong problem-solving and risk management mindset.
• Strong communication (written and verbal) and interpersonal skills.
• Demonstrated ability to influence senior stakeholders and effectively present in senior management forums.
• Proficiency in Microsoft PowerPoint and Excel.
• Demonstrated ability to lead and motivate cross-functional teams, fostering collaboration and accountability.
• Excellent organizational skills, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficiency in risk management tools and methodologies.

Competencies

• Strategic Thinker and Problem Solver
• Strong Leadership and Influence
• Risk Acumen and Analytical Rigor
• Execution Excellence
• Collaborative and Results-Oriented
• Adaptability and Resilience
• Strong Analytical and Problem-Solving Mindset

What we can offer you:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:   

•    Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

•    A discretional annual performance related bonus 

•    Private medical insurance packages to suit your personal circumstances

•    Employee Assistance Program  

•    Pension Plan 

•    Paid Parental Leave 

•    Special discounts for employees, family, and friends 

•    Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.  Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

Closing date for applications: 9 October 2025
 

#LI-TK3

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Job Family Group:

Operations - Transaction Services

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Job Family:

Transaction Capture Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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