Job Location

Hermitage

Job Summary:

The Assistant Store Manager works with the store leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan. He or she has responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, and assisting the Store Manager with any and all areas of the business.

Contributes to the mission of Goodwill by providing amazing customer service to our guests. Upholds a positive work environment and lives our core values of Teamwork, Integrity, Excellence, Diversity, Innovation, Empowerment and Ethics.

Job Description

Essential Functions

• Staffs all open positions at the store with quality and productive employees. Provides every employee with clear job responsibilities and expectations. Ensures all new employees are oriented and trained on all required work processes, procedures and expected standards of performance.
• Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives and conducts regular performance appraisals.
• Assists team members in goal setting and skills development. Provides feedback on performance and attendance, addresses concerns, and administers performance discussions as needed. Provides work leadership on assigned shifts.
• Meets/exceeds revenue projections and contribution targets for the store. Monitors production and donations performance weekly and monthly, and provides monthly reviews to all retail associates. Ensure all production and rotation quotas are met.
• Plans, organizes, and directs the activities of team members Schedules employees with a focus on controlling payroll costs and adequate coverage and customer service.
• Provides a clean, fun, and safe environment for employees and customers.  Provides maximum level of customer service to ensure repeat sales.
• Maintain proper displays and merchandise presentation in accordance with standard operating procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner.
• Manages store's loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention.  Ensures that items are not fraudulently discounted or given away without authorization.
• Monitors sales, cash management, inventory control, store merchandising, and appearance. Ensures that correct sales reports are submitted on a daily basis.
• Maintains effective communication with support staff. Plans and organizes monthly store meetings, functions, and activities.
• Ensures that the store opens on time and is properly staffed and operational during designated hours of operation.
• Performs any other related duties as required or assigned.

Minimum Qualifications

Required Skills:

Education

• High School diploma or GED.

Experience

• One year of management experience is required.

Knowledge and Skills

• Able to effectively communicate with other store employees.
• Must be able to read.
• Must be able to do basic math (addition, subtraction, multiplication, and division).
• Must be able to push/pull loads weighing over 50 pounds continuously.
• Must be able to work under direct supervision and independently.
• Must have reliable transportation to perform job duties; i.e.travel to other Goodwill locations and/or make bank deposits as needed.

Certifications and Licenses

• Valid driver’s license required

 

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Experience in retail, production or hospitality management is preferred.