The Sr. Engineer (Engineer 4) performs solution development, architecture and designs for new services and product solutions for the commercial communications products.  

The role involves supporting the roadmap and direction of product and business requirements and creation of solution architectures, technical requirements, configurations, detailed systems and network designs.  Partnering with other product management, engineering and systems organizations to define and drive architecture roadmaps, detailed solution designs and vendor/internal deliverables and plans to meet solution delivery. 

This position will have an emphasis on UCaaS / CPaaS technologies – for multiple business focused applications and services including video and audio conferencing, presence, messaging, SMS, collaboration, contact center and other real-time communications and API driven integrations across all business segments from small-medium, mid-market and enterprise.  This will include design, development and integration for internally developed applications at Comcast as well as integration with other third-party UC industry providers.  

Additional areas of expertise include strong industry experience in Cloud technologies, Voice over IP, SIP, IP and data networking, Product and Software Development lifecycle, virtualization, automation, DevOps and CI/CD methodologies, security and operational tools.   

PRIMARY RESPONSIBILITIES: 

• Serve as a Sr. Product Engineer for UC solutions and designs - including architecture, prototyping, detailed designs, protocols, operational excellence, testing, network integration, deployment 

• Identifies and recommends areas requiring enhancements or modification 

• Performs complex and routine updates for UC products 

• Drive vendor excellence and operational support 

• Interface with product teams; review new product/service requests and applications to define technical requirements  

• Translate business and operational requirements to technical requirements; design, prototype, implement 

• Lead other Comcast organizations to define operational models and tools to be used to monitor and maintain the security vulnerabilities of new and existing voice services and product offerings 

• Design strategic solutions to sustain product long term; growth, scale and resiliency 

• Provide preventative measures to ensure uptime and optimal performance of the UC environment 

• Maintain an understanding of market and product developments and external standards to understand their use and applicability to new service concepts 

• Author and maintain Detailed Design Documents 

• Participate, contribute and drive industry standards in relevant technology areas 

REQUIRED SKILLS: 

• Ability to deal with complexity and high-pressure situations and effective decision making 

• Excellent communicator, able to analyze and clearly articulate complex issues and technologies 

• Senior level experience in communications through managing, designing, and implementing enterprise and carrier level scale VoIP network environments with a focus on Cisco, Microsoft, and Poly voice and video technologies 

• Proven design and problem-solving skills 

• Experience with IP networking (QoS techniques, routing, security protocols) 

• Experience with UC collaboration applications, features, and presence 

• Demonstrated UC and VoIP protocol interworking and debugging technical issues 

• Must be familiar with voice, data, and equipment engineering technologies and have an advanced knowledge of telecommunications equipment, terminology, and standard practices and procedures 

• Must possess a high degree of self-motivation and have a demonstrated history of independent decision-making 

REQUIRED QUALIFICATIONS (Experience and capabilities must have; Essential to begin job): 

• Minimum 8 years of experience in building or operating voice and unified communications products in large scale networks 

• Strong experience and knowledge of Unified Communications, SIP and VoIP technologies 

• Strong knowledge of industry products and relevant standards and ability to lead their implementation and adapt them to Comcast