Job Summary

Manages the operational effectiveness and efficiency of the Oncology and Specialty Health Services department. Assures compliance with federal, state, and local regulations, protocols, and delivery system policies. Partners within the Corewell Health office of research, as well as clinical service line/hospital leadership and physician investigators to develop and manage key performance metrics for responsible portfolios. Provides clinical operations support services to grow research within Corewell Health.

Essential Functions

• Assumes day-to-day accountability for the delivery of quality operations support for research studies and programs by managing the research team.
• Assumes accountability to measure and analyze key performance indicators/metrics for responsible clinical service lines/hospital/programmatic research portfolios, partnering with SHORA.
• Responsible for performance reviews including disciplinary action, promotion, hiring, onboarding, employee development, and pay actions for all direct reports.
• Anticipates customer needs and manages the provisions of service to all customers, including patients, physicians, clinical services lines, clinical and ancillary departments, and staff. Assures direct reports respond to requests for services/support on a timely basis. Works to problem - solve needed support and creates business plans for additional infrastructure needed with attention to overall research portfolio performance.
• Ensures research processes and services are continuously monitored for quality and efficiency in partnership with SHORA.
• Engages in process and quality improvement activities as needed. Makes and implements recommendations to improve operational efficiency and to implement new research programs where appropriate for growth and compliance with Corewell Health policies.
• Performs such individual assignments as leadership may direct. Establishes and maintains collaborative working relationships within the organization and with collaborating institutions. Provides information to the leadership team regarding the implementation and practice of policies and processes. Recommends specific action when needed and includes key stakeholders in the decision.
• Grows content expertise in the professional field, including best practices to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education including department specific requirements.
• Works with the Director to grow research programs at Corewell Health as directed by the strategy and vision of the clinical services lines/hospital/program.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Relocation assistance (OPTIONAL)

Qualifications

Required

• Bachelor's Degree
• 3 years of relevant formal or informal leadership experience
• 5 years of relevant research or related experience

Preferred

• 3 years of relevant experience working in an organization of a size and complexity comparable to Corewell Health
• LIC - Registered Nurse (RN) from the State of Michigan upon hire

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Secchia Center - 15 Michigan St - Grand Rapids

Department Name

Oncology and Specialty Health Research Operations - GR

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.