Position Summary...

What you'll do...

Position Summary...

What you'll do...

The Customer Digital Identity organization is enabling Walmart to better understand who the Walmart customer is. At the same time, we are ensuring streamlined processes, security, scalability, regulatory compliance and best in class customer experience.  The customer is at the heart of all we do at Walmart.

The Customer Digital Identity team will amplify customer centricity by deepening the company’s understanding of customers and their preferences. When we do that, we can serve them when and how they need.  

The team collaborates with product, engineering, and business teams, such as eCommerce, Marketing, and multiple teams in Walmart’s revenue organization such as Walmart +, Data Ventures, and Walmart Connect, to create a holistic and consistent digital view of customers’ relationship with Walmart. The team is also responsible for driving the enterprise strategy around customer data and identity capture and developing a unified strategy around customer identity. We are seeking a Senior Manager, Business Strategy - Identity Customer Experience for the Customer Digital Identity team.

What you will do:

Develop Customer Identity Experience strategy

• Collaborate within the Identity CX team and the broader CDI team and stakeholders to build identity-experience related vision and strategy and translate the strategy into actionable and aligned-upon initiatives to drive CDI and partners’ goals.
• Coordinate roadmap alignment, refine use cases, customer value propositions, and build business cases to prioritize initiatives.

Drive adoption for omnichannel identity CX

• Initiate & design customer research to seek relevant insights into shopping behavior, payment and identification preferences
• Develop and implement go-to-market strategies (in-store & digital) for new customer data & identity products, ensuring alignment with business objectives.
• Evaluate the effectiveness of adoption across the team’s initiatives, identify root causes and create potential solutions by working with initiative owners, operation leads, and other relevant partners.
• Serve as a thought partner to ops leads, retail marketing and legal to design and review product positioning, messaging and value proposition content & materials

Execute initiatives with internal partners

• Lead the end-to-end execution of Identity CX initiatives, including developing business reviews, initiating & engaging cross-functional 4itb stakeholders, designing experiments, and facilitating expansion & rollout together with ops leads.

You’ll sweep us off our feet if… 

• You have a curious mind and are passionate about learning and solving complex challenges.
• You are customer-centric in spirit and data driven in approaches.
• You are a strategic thinker and a pragmatic problem-solver.
• You are structured in problem solving and disciplined in documentation.
• You can influence and build consensus through stakeholder management.
• You are proactive in communication and enjoy owning a problem from end-to-end.
• You thrive in complex and matrixed organizations and are comfortable with ambiguities.

You’ll make an impact by:

• Strategizing and implementing digital identity initiatives in store environments to enable a world-class omni experience.
• Launching and scaling capabilities to enable improvements to customer experiences and monetization. 
• Solving for customer adoption problems and driving solutions at Walmart scale.
• Building deep relationships with business partners to communicate progress, demonstrating results, and gaining buy-in from executive leadership.

Qualifications 

• Bachelor's degree required.
• 8+ years professional experience, with a mix of experiences in retail consulting, product strategy/ product marketing.
• 3+ years go to market strategy and launching new initiatives in a store environment.
• Track record with driving adoption of digital products is preferred.
• Strong and proven ability to influence internal stakeholders.
• Proven experience in executing successful initiatives.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

‎ 

‎ 

‎ 

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

‎ 

For information about PTO, see https://one.walmart.com/notices.

‎ 

‎ 

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

‎ 

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

‎ 

For information about benefits and eligibility, see One.Walmart.

‎ 

Hoboken, New Jersey US-10279:The annual salary range for this position is $108,000.00-$216,000.00

‎ 

Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00

‎ 

‎ 

‎ 

‎ 

‎ 

‎ 

‎ 

‎ 

‎ 

‎ 

Additional compensation includes annual or quarterly performance bonuses.

‎ 

Additional compensation for certain positions may also include:

‎ 

‎ 

- Stock

‎ 

‎ 

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 4 years’ experience in retail merchandising, operations management, or related area OR 6 years’ experience in retail merchandising, operations management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Supervisory experience

Primary Location...

221 River St, Hoboken, NJ 07030, United States of America