It's fun to work in a company where people truly believe in what they are doing!

We are hiring an IT Site Services Technician to, a role which fits within our iEMEA team, based out of Heywood, England.

Primary tasks are to provide high quality support to our staff members remotely and our English based sites in person when required.

We are currently looking for an IT Site Services Technician to join our team in our award-winning business in Heywood, England. This is a hybrid position.

Competitive salary

Benefits linked holidays

Contributory pension scheme

Life insurance

Share purchase scheme

Subsidised private medical cover

Cycle2Work scheme

Employee assistance programme

Neogen prides itself on being a people-centric organization. We are committed to supporting our IT team members by providing training and unique opportunities that are hard to find elsewhere. While you may possess the potential to excel in IT, we understand that qualifications and experience can pose challenges. That’s why at Neogen, we are dedicated to offering you the chance to grow. If you put in the effort for us, we will reciprocate by investing in your development.

At Neogen, we partner with our customers to protect and enhance the world’s level of food and animal safety. By offering a diverse suite of solutions for the food, beverage, animal protein and agriculture industries, we empower our customers to safeguard their brands and create better products. We also have the privilege to partner with companies in the companion and performance animal industries, as well as the fields of life sciences and toxicology.

Our team here supports the Indian, European, Middle Eastern and African (iEMEA) territories for Neogen Corporation, a top performing NASDAQ listed business employing over 2,000 people worldwide.

What you’ll be doing:

• Maintaining high quality customer service, ensuring that all customers are treated in an appropriate manner. 
• Serving as an escalation point for IT Operations Technician’s to resolve difficult IT tickets. 
• Training and mentoring IT Service Desk Agent’s and serving as a resource to Service Desk team members. 
• Diagnosing and resolving software/hardware incidents, including operating systems (Windows) and across a range of software applications (Office365, Adobe, VPN, etc.).
• Assisting with any logged IT related incident when called upon. 
• Taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. 
• Accurately documenting pertinent information for requests and incidents in ITSM ticketing system.
• Implementing new technical procedures as needed.
• Maintaining company IT assets and inventory, ensuring that assets are updated in accordance with asset management policies and procedures. 
• Installing and configuring new IT equipment (workstations, switch/firewall, servers, etc.).
• Working on assigned projects on an ad hoc basis and assisting with other corporate initiatives as necessary. 

About you:

• Previous IT experience, preferably within a similar on-site role.
• Experience in delivering the highest level of service to the customer.
• Must be highly motivated, with excellent organisational skills and be able to work as part of a team, as well as on own initiative. This is most important, we are more interesting in a persons personality and willingness to improve relationships to benefit the company than any skills that can be taught.
• Ability to lone work if required.

A Mission That Matters

Neogen is dedicated to the advancement of human and animal wellbeing through science and technology so we can fuel a brighter future for global food security.

Our culture is comprised of our Purpose and Promise, our Principles and our Values – which guide our everyday decision making. Dreaming big while Inspiring and Innovating, doing the right thing while Acting with Integrity, being solution driven while Delivering On Our Promises, celebrating the talent each person brings while Fostering Optimism and valuing diversity while Cultivating Belonging. It’s our actions aligning with these values that provide a consistent, happy and healthy work environment for our employees.

This is an excellent opportunity to be part of a growing organisation. If this role has caught your attention and you feel it might be good fit for you then please don't hesitate to apply.

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Come Be Part Of A Mission that Matters!

From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.