We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

More about the role -

• Manage Shanghai operations team to ensure service quality and booking accuracy
• Develop working process and SOP, day to day train, supervise and lead the operations team to follow company processes and ensuring tour quality
• Well understand branded service standard, company system and processes, then adapt and localize owner service to maintain Chinese member satisfaction at a high level
• Develop, plan and implement member engagement activities
• Efficiently respond to inbound Wechat Member servicing platform within a three hour turnaround
• Efficienctly respond to Member Servicing inbox – China within a three hour turnaround
• Manage and complete New Member onboarding program
• Management & distribution of Member Kits to Members
• Process all Member bookings efficiently and within a timely manner
• Cross training of non-member marketing including Minivac booking process and selling of vouchers to consumers
• Collect Minivac booking requests from vendors and key in system, then issue vouchers and confirmation letters
• Verify minivac prices and booking details
• Ensure quality service is always provided
• Behave in a professional manner and actively participate as a team member to achieve company and departmental goals
• Adhere to all company policies
• Display a Count On Me! Service to all internal and external parties
• Any other duties as required and/or directed by Manager
• Ensure that all reasonable directions given with regards to health and safety are followed, to not wilfully place at risk the health and safety of yourself or any person in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety
• Display innovation through inspiring, creating and improving processes and products 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise 

 Key Position Criteria -

• 5-6 years experience in customer focused roles within real-estate, torism, education and or travel industries in sales positions.
• Hospitality industry reservation and services related working experience in manager roles
• Good computer skills including previous experience using MS Word, Excel, Outlook
• Strong communication and influencing skills
• A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organisation
• Ability to efficiently multi-task which includes excellent organizational and time management skills
• Better to have English written skills
• Positive thinking and not afraid of challenges, never giveup, never complain about difficulties but more willing to resolve problems.
• Confident, flexible with the ability to work in a fast paced and changing environment
• Flexibility in working schedule – ability to work weekends, public holidays, evenings as required

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.