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Job Description:

Job Summary
The Forecast to Schedule GSC Operations Manager provides direct supervision to the assigned FTS operations within the Global Service Center (GSC). This role involves determining priorities, managing workloads, and providing performance feedback. The manager is accountable for the activities and results of their team, including leading change initiatives. The role requires broad knowledge and extensive experience to solve complex and diverse problems, and involves direct leadership responsibility for subordinates with clearly defined roles. The manager reviews and approves the work results conducted by subordinates and implements solutions for complex situations related to business distribution, negotiation strategies, supplier management, and sourcing.
Major Duties and Responsibilities
•Team Leadership: Provide direct supervision, leadership, coaching, training, and development to the assigned FTS team in the GSC.
•Resource Management: Determine priorities and timetables, assign resources and tasks, review progress, and provide performance feedback.
•Accountability: Accountable for the activities and results of the work group, including leading change initiatives.
•Employee Management: Manage employee compensation, performance appraisals, diversity, disability, and all relevant employee data.
•Policy Enforcement: Understand and enforce corporate/location policies and procedures, taking appropriate action to address policy violations.
•Issue Resolution: Handle or coordinate non-routine or complex requests, issues, or escalations, and resolve conflicts related to direct reports.
•Operational Impact: Provide leadership that impacts the operational effectiveness of multiple work groups or teams within the department.
•Budget Responsibility: Manage the budget for the team/work group, with consultation from next-level management.
•Problem Solving: Lead and direct employees to resolve problems and complete work, defining and driving KPI improvement.

Qualifications
•Education: Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution.
•Experience: 7-10 years of combined experience in International, Customer Service, Operations, Logistics, Forecast to Schedule, and/or Supply Chain in a private, public, government, or military environment.
•Additional Qualifications:
o Experience in international transacting.
o Excellent organizational skills with the ability to prioritize and manage multiple assignments.
o High proficiency in PC-based applications (Excel, PowerPoint).
o Experience working on cross-functional and international teams.
o 3M systems experience.
o Lean Six Sigma experience.
o Ability to initiate, lead, and implement problem identification and resolution processes.
o Strong leadership and supervisory skills.
o Proficiency in using corporate/local systems such as Global Workforce Network (GWN), time and attendance systems, sourcing payment systems, and Global Learning Network (GLN).

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