Assistant IT Director

Posted:
6/20/2024, 5:00:00 PM

Location(s):
Florida, United States ⋅ Miami Beach, Florida, United States

Experience Level(s):
Senior

Field(s):
IT & Security

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

The Assistant Director of IT's primary responsibility is to support the Director of IT and provide leadership to a local team of IT professionals and support all hotel technical services and infrastructure. Reporting to the Director of IT, this position requires a progressive leader who can successfully and strategically support multiple projects in a fast-paced hotel.

Essential Functions and Responsibilities

  • Support the Director of IT in overseeing the efficient operation, availability, and security of all user endpoints, servers, and all other technology Infrastructure.
  • Oversee the monitoring, analysis, troubleshooting, and corrective actions for all user endpoints and servers.
  • Maintain an accurate, up-to-date inventory of all hardware, software, and licenses.
  • Oversee local systems backups, ensuring all critical data is transferred to backup servers without errors or omissions. Maintain current system images of all server-level endpoints. Perform restoration tests on local servers to ensure data is protected and functional.
  • Provide subject matter expertise for hotel business technologies, including PMS, POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces.
  • Maintain the condition of Technology Rooms up to defined standards.
  • Partner with Regional and Corporate IT Leadership Teams.
  • Participate in the planning and request of IT Operating and Capital Budgets.
  • Provisioning of user roles, rights, and access to business applications.
  • Interface and communicate effectively across all peer groups for both application and technical areas.
  • Provide oversight for incidents, change management, and control for hotel.
  • Ensure compliance with all corporate policies & procedures and legal requirements related to Hardware & software installation, use, and licensing agreements.

Required Qualifications:

  • Knowledge of Server Infrastructure - Hardware and Software.
  • Knowledge of User Endpoints, HW/SW - Desktops, Mobile Devices, and Peripherals.
  • Knowledge of Networking systems including Switches, Routers, and Access Points.
  • Knowledge of Windows Operating Systems and Services including Directory Services, DNS, and DHCP.
  • Knowledge of PMS and related interfaces.
  • Knowledge of Retail and F&B POS Systems.
  • Excellent problem and resolution skills.

Preferred Qualifications:

  • Virtualization and Hyper Converged Technologies.
  • BS/BA or equivalent work experience.
  • 4+ years as a Manager of IT for a large, full-service hotel.
  • Project Management Experience.

Education:

  • 4 Year Degree or equivalent.
  • 5 Years of experience at a large fast-paced hospitality environment.
  • Relevant Technical and Business Certifications