Vonage Sales Mission:

We strive to innovate and enhance our customers' communication ability within today's digital, cloud, and real-time business environment. Our sales team is composed of highly motivated, energetic, and customer-focused Team Members who expand existing accounts/channels and find new clients for company products and services.

 

Why this job matters:

As a Commission Analyst, ​your primary responsibilities include managing sales commission plans, monthly and quarterly commission calculations, quota assignment tracking and management, reports, and analytics, and addressing commission payout-related questions. The Sales Commission Analyst will support the worldwide sales teams and develop continuous improvement initiatives for sales commission systems. You will help with the end-to-end commission process and provide real-time information to various stakeholders in a timely and accurate manner. This position will report to the API Global Revenue Operations Head of Sales Commission and will foster close working relationships with internal stakeholders to contribute to the sales organization’s efficient operation and success.

 

If this sounds like you, continue reading below…

 

What you will do:

• Monthly/quarterly calculation and accurate payment for all sales commissions and other sales incentive plans
• Work with accounting and payroll to ensure accurate commission accrual and payments
• Support ongoing maintenance of Xactly systems, and set up commission plans, credit mapping rules, and accelerators for all sales associates.  
•  Adapting Xactly for plan changes and enhancements during the plan year.
• Resolving operational accuracy issues that are identified within the sales commission data sources (BI, Tableau, Zuora, Finance)
• Help streamline, automate, and improve end-to-end commission processes 
• Administer draw, MBO, commission bonus, and SPIFF payouts
• Model commissions expense and help establish SPIFFs as necessary
• Work closely with HR and Sales Operations to process new hires, terminations, transfers, and retroactive changes for commission purposes
• Monitor new hire and termination data and update internal systems accordingly
• Track commission plan results and analyze sales commission plan effectiveness in achieving business goals/strategy
• Assist with monthly and quarterly analyses to measure commission plan performance including variance to budget, correlation between result and payouts by individual contributors and manager
• Regularly interact with all levels of management to assist in addressing commission issues and developing and implementing effective solutions
• Design and manage global sales incentive programs.
• Ensure all new sales commission and sales incentive programs are effectively implemented and communicated to all necessary parties.
• Develop and deliver training for HR business partners, talent acquisition staff, and sales leadership on key mechanics and calculation processes to ensure they can effectively communicate the sales commission details to candidates and employees.
• Provide guidance and training to sales teams on commission plan structures, reports, policy, and other relevant processes.
• Handle questions from the field on commission calculations 
• Research and diplomatically resolve commission-related inquiries from the Sales teams
• Identify patterns and common reasons for commission disputes to improve dispute process and incentive system adoption with Sales Operations Collaboration
• Work with the Sales team to ensure quota and commission adjustments are applied correctly and timely
• Manage reporting environment of historical commission payouts 
• Support management reviews with accurate, up-to-date performance metrics from the commission management activities 
• Work with internal/external auditors on an ongoing basis for the SOX commission process and testing 
• Help develop and improve documentation, and support strong internal controls 
• Assist with auditing the monthly commission payout to ensure accurate payment for commissionable reps
• Maintain an up-to-date view of the sales team as a whole as well as maintain the direct and overlay hierarchies to ensure accurate crediting
•  Assist with the yearly quota-setting exercise for all regions and commissionable Sales team members.

 

What You Will Bring:

• Knowledge of commission best practices
• Demonstrated proficiency in managing analytically rigorous initiatives
• Problem-solving and analytical skills with the ability to drive change
• Ability to work independently, within teams, and cross-functionally with excellent communication skills (written, verbal, presentation)
• Outstanding attention to detail and a sense of project ownership
• Advanced MS Excel skills to support data modeling and financial analysis
• Knowledge of finance and accounting principles
• Highly organized with the ability to manage multiple projects on a tight deadline
• Focused on getting commission payments accurate and willing to dig in deep to help solve and answer questions 
• Able to work with highly confidential information with discretion 
• Provide world-class customer service to our Sales organization and internal customers
• High energy and contagious enthusiasm. Positive and have a can-do attitude

 

What is required of you:

• 3 to 5+ years of sales commission experience in a high-growth, fast-paced environment
• Knowledge of Xactly commission systems to leverage the tool to meet complex process and reporting requirements
• Bachelor's degree in business, finance, or related 
• Ability to work flexible hours
• Understanding of enterprise selling processes
• Demonstrated proficiency in managing analytically rigorous initiatives
• Experience with data query/visualization tools (e.g Tableau)
• Ability to work independently on complex projects

 

What is in it for you:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

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