Project Role : Business Analyst
Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
Must have skills : EPIC Systems
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years of full time education

• Epic Analyst will provide primary support for their designated application/module(Ambulatory, PB, HB, Willow, Clarity, Caboodle, Orders, Clindoc, Bridge). • Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. • Provide on-going system support and maintenance based on support roster • Respond in a timely manner to system issues and requests • Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. • Handle and deliver Service Request / Change Request / New Builds • Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs • Perform/support regular / periodic system patch, maintenance and verification. • Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization • Perform/support the work required to comply with audit and security requirements. • Require to overlap with client business or office hours • Comply with Compliance requirements as mandated by the project

15 years of full time education

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