Posted:
12/19/2024, 4:00:00 PM
Location(s):
Community of Madrid, Spain ⋅ Madrid, Community of Madrid, Spain
Experience Level(s):
Junior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
Career development with an international company where you can grow the career you dream of.
A company named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Position: Customer Service Specialist (Maternity leave)
Main Purpose of Job
Customer Service – Order Entry, Inventory Management and field support
Key Responsibilities
Primary Objectives
Customer Satisfaction
Operation excellence
Ensure all PO and non PO orders are processed accordingly
Apply with procedures
Top responsibilities
Order processing and follow through order fulfillment
Promptly address customer and sales force queries on processed an in process orders
Monitor consignment stock levels and coordinate/follow up stock counts
Compliance with local/Corporate policies and procedures
Inventory management
Main competences
Ability to deal with complaints tactfully, calmly and politely
Team player
Overcome obstacles
Quality commitment
This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.
When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if in doubt clarify this with his/her supervisor.
Minimum requirements: Skills and experience
High school degree – preferred 2 years post high school
Proficient in Order Processing software and Microsoft Word
Superior customer oriented telephone skills
Basic product and cath lab processes knowledge
Efficient record keeping skills
English - B2
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
Website: https://abbott.com/
Headquarter Location: Illinois City, Illinois, United States
Employee Count: 1001-5000
Year Founded: 1944
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Biotechnology ⋅ Emergency Medicine ⋅ Genetics ⋅ Health Care ⋅ Health Diagnostics ⋅ Manufacturing ⋅ Medical ⋅ Medical Device ⋅ Nutrition ⋅ Pharmaceutical