At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a IT Service Delivery Analyst – Manufacturing Global Applications, you will be responsible for acting as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions. This will include identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives, making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology, researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices), and translating business requirements into application requirements.

You will work closely and in partnership with the Global Security, Global Facilities and Health/Safety/Environment business stakeholders, internal and external IT service providers, and governance teams to ensure that the global platforms are aligned with the business needs, delivered within the agreed timelines, and compliant with Alcon’s policies and standards. You will contribute to creating business value, finding opportunities for value extraction from the global platforms, and implement methods to measure & analyze the value generated by these platforms.

In this role, a typical day will include:

Stakeholder Engagement:

• Liaise with key stakeholders (e.g., BTP IT Leadership and Teams, Global Application Business Owners, Global Business Process Owners, IT Infrastructure and Support Teams, External Application Vendors, etc.) to ensure clear communications and effective and compliant solutions.
• Build and maintain positive relationships with key stakeholders to drive a partnership model and global application governance.
• Foster business-oriented and digital-ready culture, mindsets, and practices. 

Solution Delivery:

• Provide proven experience supporting global applications with a desire for simplification and standardization, detailed process analysis and design, system architecture, technology standard adoption, and computer system validation(CSV)/computer software assurance(CSA) in a GxP environment.
• Able to conceptualize and articulate solutions within the existing framework of functionality and future needs of the business.
• Apply knowledge of Agile, DevOps and Waterfall methodologies with adherence to these methodologies including the use of collaboration tools like Jira, Confluence, Bitbucket, etc.
• Experience in with Service NOW for application change control and incident management.
• Bridge the gap between technical teams and business stakeholders, translating complex application requirements and data into actionable business insights.
• Ability to multi-task and meet multiple deadlines in a fast paced environment.
• Strong verbal and written communication skills, with an ability to communicate with all levels of the organization.
• Demonstrate a positive attitude and strong work ethic, a team player.

WHAT YOU'LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience

Preferred Qualifications:

• Experience with application operational and implementation support in a global environment.
• Knowledge of key business processes supporting Global Security, Global Facilities and Health/Safety/Environment, along with associated application implementation practices and procedures.

Geographical Scope:

• Global
• Travel Requirements: < 10%

Education:

• Bachelor’s Degree in Information Systems, Computer Science, or a related field

Language:

• The ability to fluently read, write, understand, and communicate in English.

How You Can Thrive At Alcon:

• Benefit from a growing, innovative environment.
• Sharpen your current skills and gain exposure within different areas of the business.
• Focused and strategic growth and development opportunities.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight and improve lives!
• Work Hours: Standard Hours, Monday-Friday
• Travel Requirements: 10%

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.