You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Responsibilities

• Oversee the life claims assessment process to ensure timely and accurate claim settlements

• Lead and manage a team of claims assessors, providing guidance, training, and support to ensure high performance

• Develop and implement strategies to improve claims processing efficiency and customer satisfaction

• Analyze claims data to identify trends, issues, and opportunities for improvement

• Prepare and present reports on claims performance to senior management

• Ensure compliance with regulatory requirements and internal policies

• Handle complex and high-value claims, making decisions and recommendations as needed

• Collaborate with other departments, such as underwriting and customer service, to resolve claims-related issues

Requirements

• University degree, preferably in Business, Finance, Insurance or related discipline

• Minimum 7+ years relevant life insurance claims experience, with at least 3 years in managerial role

• Professional certifications such as FLMI (Fellow, Life Management Institute) or similar are highly desirable

• Proven track record of managing and leading a claims team to achieve business objectives, drive continuous process improvement and customer satisfaction

• Strong analytical and problem-solving skills

• Excellent leadership and team management skills

• Proficiency in data analysis and reporting

• Strong communication and interpersonal skills

• Able to handle complex and sensitive cases with professionalism

• Knowledge of regulatory requirements and compliance standards in the insurance industry

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:

Customer Service / Operations

Posting End Date:

30/10/2024