About the team

Zillow's Employee Service Operations (ESO) team, part of the Employee Service Center, ensures efficient HR operations through end-to-end process expertise, product partnerships, and continuous improvements. We provide seamless support for HR processes, promote cross-functional collaboration, and enhance efficiency by understanding interconnected tasks across People Org Centers of Excellence (COEs). By closely partnering with the Product team, we align technology solutions with the evolving needs and workflows of the People Org.

The HR Process Analysts on the ESO team support Core HR initiatives, COE programs, and annual routines. They focus on centralization and continuous improvements, while also managing responsibilities related to M&A, international operations, talent rewards, talent success, and product scrum teams.

The Department: The Employee Service Center (ESC) team at Zillow provides comprehensive support to employees and partners by managing cases, ensuring timely responses, and tracking bugs and enhancement requests. They use data from cases to identify common issues and collaborate with COEs to improve the overall employee experience.

About the role

Join our team as an HR Process Analyst and play a crucial role in leading centralization efforts, supporting continuous improvement initiatives, and streamlining internal processes. You will have the opportunity to work on meaningful projects, collaborate with various teams, and make a significant impact on our operational efficiency.

You Will Get To:

• Lead the assessment and centralization of tasks from shared services to the Employee Service Center teams.
• Complete in-flight centralization work and maintain the centralization backlog.
• Develop a comprehensive intake, prioritization, and transition plan for centralization efforts.
• Evaluate and quantify time savings achieved from centralization and automation.
• Collaborate with the ESC managers and product team to identify process automation opportunities.
• Drive continuous improvement initiatives, aligning with HR and tech stakeholders on requirements and solutions.
• Track progress on continuous improvement requests, ensuring visibility and clear communication with team members.
• Document processes, create training materials, and lead knowledge transfer sessions for the Employee Service Center.
• Work closely with cross-functional teams to streamline and automate inefficient internal processes.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $68,900.00 - $110,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Strong communicator with experience collaborating across teams and managing multiple stakeholders.
• Analytical and detail-oriented, with an ability to break down complex processes and identify optimization opportunities.
• Proactive problem-solver, capable of balancing competing priorities and delivering on time.
• Strong team player, comfortable working in a fast-paced environment with evolving priorities.
• Skilled in leading change and guiding teams through process transitions.
• Adaptable and flexible in solving new challenges and initiatives.

Qualifications:

• 3+ years of project management experience, with a focus on process optimization or change management.
• Proven experience gathering and analyzing requirements, documenting processes, and delivering optimized solutions.
• Excellent stakeholder management and communication skills across teams.
• Experience in HR operations or shared services is preferred.
• Proficiency with tools such as ServiceNow or similar workflow management systems.

Preferred Qualifications:

• Experience working with cross-functional teams in a centralized/shared services environment.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.