Posted:
4/14/2026, 5:56:52 AM
Location(s):
Georgia, United States ⋅ Atlanta, Georgia, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
IT & Security
Workplace Type:
Remote
Company
Cox Automotive - USAJob Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Job Description
Provide ongoing support, monitoring, and maintenance of deployed products.
Manage incidents, tasks, and problems using ServiceNow as the ITSM platform.
Troubleshoot and resolve application issues escalated to the support team.
Perform application support using log analysis and search techniques with tools such as Splunk and SQL.
Analyze support issues to identify system gaps, process inefficiencies, or business impacts.
Escalate complex issues to Senior System Engineers and/or development teams as needed, and log defects and problems in ServiceNow.
Maintain a working knowledge of key Cox Automotive platforms, applications, customers, and business units.
Collaborate closely with application development teams to ensure timely and effective delivery of system fixes.
Actively participate in the engineering community by staying current with emerging technologies and best practices, and sharing insights across the organization.
Embrace AI for day-to-day tasks, including automation, research, and troubleshooting through agents and AI-powered tools.
Document solutions and maintain the team knowledge base.
Respond to critical tickets with a strong sense of urgency.
Provide timely updates and keep users informed of progress, resolutions, and decisions.
Volunteer to assist and support team members when needed.
Remain current with industry trends and changes.
Apply appropriate technical processes to meet business needs effectively.
Bachelor’s degree in (list any requirements of discipline here). The right candidate could also have a different combination, such as 4 years’ experience in a related field.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
3+ years of service and support experience.
Strong problem-solving and communication skills, with the ability to manage relationships while consistently delivering high-quality results.
Demonstrate initiative, customer focus, and ability to work effectively in a team environment.
Ability to independently prioritize and manage daily workload.
A+ and/or Network+ certifications preferred.
Understanding of cloud technologies, AWS, Azure, etc.
Intermediate to advanced SQL skills.
Availability for on-call rotations in a 24/7 online business environment.
Ability to work under pressure with time constraints and adapt to frequent changes in tasks or responsibilities.
Drug Testing
Benefits
About Us
Website: https://www.cox.com/
Headquarter Location: Atlanta, Georgia, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Private
Industries: Telecommunications