Job Description

Responsible for driving and facilitating Business Process Improvement initiatives, analyses, and recommendations across stores, regions, functions, and operations. Serves as an internal consultant to the organization, working with key leaders and stakeholders to understand business process objectives, potential changes, challenges, and areas in need of assessment / improvement. Reviews and evaluates new or improved business and management practices for application to company programs or operations. Creates business case for proposed process or operational changes. In collaboration with leadership, develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and facilitates processes for their implementation. Acts as subject matter expert regarding process improvement analyses and initiatives.

This role is based in Austin, TX, with an expectation of being in the Store Support office five days a week

Responsibilities:

• Provides BPI support across organizational units and/or for large integrated processes or functions.
• Works throughout the organization to identify change targets with potentially significant business impact; target areas may include:
  • Store Operations,
  • Information Systems,
  • Supply Chain,
  • Vendor / Supplier Management,
  • Customer experience.

• Engages with process owners / stakeholders to develop change recommendations, design testing strategies, and evaluate
• effectiveness of recommended approaches.
• Architects sustainable solutions, including top-line summaries and in-depth review of trends, gaps, and item-level performance.
• Lead the development of Culinary metrics, operational KPIs, improvement tracking, and business review inputs.
• Leads analytical projects with complex business, operational, technical, and other challenges.
• Builds data and reporting proofs of concept as needed; develops reporting and analysis templates and tools.
• Supports and leads processes to collect Culinary data from internal & external sources.
• Gathers requirements from business teams and works closely with IT to influence development of requested reporting functionality and accessibility.
• Transforms / reshapes tools and templates as necessary for small-scale use; collaborates with Data Engineering for larger-scale efforts.
• Manages the team’s content on Tableau Server - workbooks, extracts, permissions, tech team coordination, etc.
• Provides guidance in partnership with leadership on the full range of reporting strategy definition, process development, and execution.
• Oversees the preparation of senior-level, business sensitive and complex reports to ensure analyses, calculations, and documentation is timely and accurate.
• Works with the Leadership to evaluate metrics and operational performance, identifying areas for improvement and enhancement.
• Collaborates with the retail, product, and other operational teams to understand complex, hard-to-solve business issues. Ensures their translation and understanding among the project Team Members.
• Monitors the team’s activity and makes allocation, assignment, and training recommendations to leadership.
• Advises and consults with Team Members and key stakeholders organization-wide on significant and complex Culinary business matters.

Skills:

• 3+ years of experience with relational databases, Alteryx, and writing SQL.
• Having an advanced understanding of data analytical tools
• Must have proficiency with Tableau – advanced charting techniques, dashboard actions, table calculations, level-of-detail calculations, parameter-driven filets, and dynamic filters.
• Advanced understanding of Merchandising fundamentals.
• Advanced ability to design and perform financial and operational analyses using disparate sources.
• Demonstrates highly proficient execution of data visualization best practices.
• Strong ability to sense appropriate times to negotiate and/or tailor visualizations based on audience understanding and expectations.
• Ability to take complex business analyses and projects from concept to completion.
• Proven contributions to the field of retail analytics and visualization through community forums such as conferences, publications, and/or public content sharing.
• Provides function-wide process advice and insight.
• Provides guidance to less experienced Team Members.
• Consults with and advises senior-level stakeholders and leaders.
• Ability to make complex results and concepts accessible and relevant to business users at all levels.
• Able to design and implement organization and program-specific reporting procedures and systems.
• Develops complex solutions to business problems through in-depth analysis, coordination, and negotiation with key decision makers.
• Uses experience, innovation, and judgment to make decisions that may be based on partial information.
• Considers enterprise-wide implications of decisions and recommendations.
• Leverages customer, market, and industry understanding to drive project-related decisions and recommendations.
• Demonstrates advanced retail business knowledge including all aspects of pricing, promotion, space, merchandising, retail operations, distribution, and financial operations.
• Demonstrates strong natural foods background and knowledge.
• Expert ability to plan, estimate, organize, and monitor projects.
• Demonstrates exceptional knowledge of the WFM product mix, supply base, and retail operations.

Education & Experience:

• BA/BS degree and 6-8 years’ relevant experience OR equivalent education and relevant experience.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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