Why Patients Need You

A career with us is about discovering breakthroughs that change patients’ lives. Whatever your role, you’ll be part of bringing those therapies to people all over the world. You’ll be driving the industry forward and making a positive difference. And you’ll discover that amazing things are possible.

What You Will Achieve

Data Operations Specialists who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center. The processes in scope support commercial and marketing back-office activities such as Sales Reporting, activity reporting, e-permissions, Incentive calculation, user set-up, user acceptance testing, tools & application day to day administration and working with peers across the team.

Core Responsibilities

• Data Operations Specialist core responsibilities include:
• Deliver data validation and stewardship for data sets in scope.
• Deliver reporting and analytics to Commercial Operations colleagues.
• Deliver data extractions from multiples databases.
• Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives.
• Manage and administer in scope Field Force & marketing related applications e.g. SFA, promotional materials.
• Deliver self-service technical configuration of Field Force related applications.
• Propose and deliver solutions and ideas for any problems and issues faced.
• Prioritize requests and manage workload according to plan.
• Follow SLA & guidelines and timeline established for the team.
• Deliver high quality for any activities in scope.
• Propose continuous improvement of processes in scope.
• Develop Subject Matter Expertise for one or more data process in scope.

Qualifications

Must-Have

• Preferably 1 year + experience in service delivery or shared service delivery.
• Service oriented/Customer service mindset.
• Excellent IT literacy/knowledge required (technology savvy).
• Experience in commercial system administration.
• Preferable knowledge in CRM & commercial tools such as Salesforce.com, Cegedim-MI, Veeva Vault, etc.
• Advanced Excel skills (working with formulas, parameters).
• Experience in data stewardship, reporting and analytics delivery
• Background in pharmaceutical market preferable though not essential.
• Self-motivated.
• High level of independent and service oriented working attitude.
• Able to demonstrate strong analytical and quantitative skills.
• Able to fact-based challenge and detail oriented.
• Good communication and interpersonal skills.
• Good team player.
• Understanding of cultural differences and desire to work in a multicultural environment.
• Fluency in both written and verbal English is a must.
• Fluency in both written and verbal Spanish desirable.
• Education:
• Bachelors required.

Nice-to-Have

• Master's degree
• Fluency in Portuguese preferred.
• Preferred Discipline(s): Analytics, Operations Management, Consulting, IT, Science, Sales, Commercial.
• Preferred Certification(s): Change Management, Business Process Mapping and Project Management Certifications preferred.

  
 Other Job Details

• Work Location Assignment: On-site 2-3x/week or as needed by the business
• Last day to apply for job: Sep 06, 2024

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

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