Salesforce Business Systems Analyst

Posted:
8/23/2024, 3:23:07 PM

Location(s):
Ontario, Canada ⋅ Toronto, Ontario, Canada

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Business & Strategy

Title: Salesforce Business Systems Analyst

Location: Toronto

Ready to fast-track your Salesforce career?
This is an extraordinary opportunity to build a rewarding career at Accenture Technology. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Join Accenture Technology and thrive in a digitally driven, innovation-led environment where you can help clients shift to …THE NEW, using leading-edge technologies on some of the coolest projects you can imagine.

WORK YOU’LL DO

Business Systems Analysis covers a mandate that includes (but isn't limited to) proposing technical systems to accomplish business requirements enterprise-wide. These experts build relationships with business partners and other groups of diverse subject matter experts and stakeholders (both internal and external) to:

  • Plan + Elicit + Analyze + Document + Communicate +Manage system requirements; Assess client needs and recommend the right technology; and Offer operational and process-related analysis and support.
  • Work with Business and technology partners to Define, document and translate business requirements into detailed functional specifications, considering non-functional requirements.
  • Research and analyze current state system capabilities and define technology solutions options and recommendations.
  • Document in the form of epics, stories, wireframes, business rules, and acceptance criteria. Ensuring stories are "ready" for upcoming sprints.
  • Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
  • Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.
  • Participate in quality management reviews, including designs, prototypes and other requirements work products.
  • Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.
  • Provide operational and process-related analysis and support.
  • Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.
  • Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in client services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.
  • Support a positive work environment that promotes services to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
  • Illustrate the five key guiding principles: Adopt an enterprise-wide approach, ensure secure and stable operations, automate and modernize systems, focus on delivery outcomes and foster speed.

WHO WE´RE LOOKING FOR?

Basic Qualifications:

  • Undergraduate Degree or Technical Certificate.
  • 5-7 years relevant experience as a Salesforce Business Analyst professional
  • Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management.
  • Advanced to expert knowledge of system analysis process and techniques, as well as system components, functionality, interfaces, data flows and business rules.
  • Ability to work independently as the senior or lead system analyst and coach or guide team.
  • Experience and comfort level acting as a subject matter expert and consultant.
  • Certifications Preferred: Salesforce Certified Administrator

Preferred Skills:

  • Bilingual in French and English
  • Eligible for Secret Security Clearance
  • Practical experience in implementing at least one of the following Salesforce products (Sales, Service, Marketing, Experience Cloud)
  • Experience in business process automation projects, cooperation with development teams, and understanding of Salesforce architectural concepts and its ecosystem
  • Excellent communication skills in English (French is an asset)
  • Experience and certification with Salesforce Sales and Service Cloud, Experience Cloud, and Financial Services Cloud will be considered as an advantage.  
  • Experience with managing client workshop.
  • Experience with design thinking techniques
  •  Exceptional communication and presentation skills

WHAT'S IN IT FOR YOU?

  • Competitive benefits, including a fair and balanced parental leave policy.
  • At Accenture, we believe in bringing the best to our clients through continuous learning & improvement – from basic skills to industry-specific content – available to all our people.
  • Career coaching and mentorship to help you manage your career and develop professionally.
  • Performance Achievement – our performance management process that focuses on your strengths, progress, and career possibilities.
  • Fantastic opportunities to develop your career across a variety of clients.
  • Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work.

About Accenture:

Accenture is a leading global professional services company that helps the world's leading

businesses, governments and other organizations build their digital core, optimize their

operations, accelerate revenue growth and enhance citizen services—creating tangible value at

speed and scale. We are a talent- and innovation-led company with 742,000 people serving

clients in more than 120 countries. Technology is at the core of change today, and we are one of

the world's leaders in helping drive that change, with strong ecosystem relationships. We

combine our strength in technology and leadership in cloud, data and Al with unmatched

industry experience, functional expertise and global delivery capability. We are uniquely able to

deliver tangible outcomes because of our broad range of services, solutions and assets across

Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,

together with our culture of shared success and commitment to creating 3600 value, enable us

to help our clients reinvent and build trusted, lasting relationships. We measure our success by

the 3600 value we create for our clients, each other, our shareholders, partners and

communities. Visit us at www.accenture.com

Our Commitment to Inclusion & Diversity 

 

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.  

 

Requesting an Accommodation 

 

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. 

 

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. 

 

Other Employment Statements 

 

It is currently our objective to assign our people to work near where they live.  However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed. 

 

Job candidates are not required to disclose any offence for which a pardon has been granted. 

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing