Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Microsoft Azure IaaS
Good to have skills : Microsoft Windows Server Administration
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Domain: Windows in IaaS -Azure and VMware
Relevant Experience required: 4.5 to 6.5 years of experience
SUMMARY
This is client facing role and responsible for the overall support, administration, maintenance, troubleshooting, evolution and continuous improvement.
ROLE and RESPONSIBILITIES
This role will specifically focus on Azure IaaS and managing Windows environments. Knowledge of Azure architecture is a must. Manage the cloud infrastructure environment through cross technology administration (OS, virtual networks, Security, Monitoring and Backup), Development and execution of script and automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all Azure and VMware hosted Virtual Machines, network, storage and security.
SKILL
Mandatory Skills
• Provide L2/L3 support on Windows servers hosted on Azure infrastructure.
• Installation, Configuration and administration of Windows servers.
• Patch management.
• Cluster configuration, management and troubleshooting.
• Auto scaling configuration.
• Performance tuning and storage optimization.
• Windows upgrade with AMI, WSUS/SCCM server manger configuration and administration.
• Licensing knowledge and good understanding of patch and package management.
• Incident and Change management, Health and performance Monitoring - Check server health, performance and capacity alerts, take preventive and remedial action.
• Execution and documentation of infrastructure changes and preparing work instructions.
• Reporting and participating in governance and audit activities.
• VMware :- V-Center and ESX Host .
• Must be proficient in Power Shell scripting or any other scripting language.
Desirable
Working experience with any ITSM tools (preferable Service Now) for daily operations.
Scripting knowledge Power Shell Scripting/JSON/Python.
Exposure to VMware Envirionment
Certification – Azure, Windows.
KEY EXPECTATIONS
• Bridge the relationships between offshore and onshore/client/stakeholders/third part vendor support teams.
• Maintain the confidence level of the client by adhering to the SLA and deliverables.
• Better understanding of client process, architecture and necessary execution.
• Quick response, timely follow-up and ownership till closure.
PERSONAL ATTRIBUTES
• High personal drive; results oriented; makes things happen.
• Excellent communication, interpersonal skills.
• Innovative and creative and adaptive to new environment.
• Strong data point analytical, team work skills.
• Good attitude to learn and develop.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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