Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful delivery of services and ensuring customer satisfaction. Roles & Responsibilities: - Lead the delivery of programs, projects, or managed services. - Coordinate projects through contract management and shared service coordination. - Develop and maintain relationships with key stakeholders and sponsors. - Ensure high levels of commitment and enable the strategic agenda. - Responsible for team decisions and managing the team to perform. - Engage with multiple teams and contribute to key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Collaborate with team members and act as a subject matter expert. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools. - Good To Have Skills: Experience with IT Service Management tools. - Strong understanding of IT service management principles and best practices. - Experience in incident management, problem management, and change management processes. - Knowledge of ITIL framework and its application in service management. - Excellent communication and interpersonal skills. - Ability to analyze complex problems and provide effective solutions. - Experience in managing and leading teams in a service management environment. Additional Information: - The candidate should have a minimum of 5 years of experience in Enterprise Systems Monitoring Tools. - This position is based at our Bengaluru office. - A 15 years full-time education is required. • Should have strong knowledge on MS SCOM, and other Infrastructure monitoring tools & Cloud native monitoring tools for Azure, AWS & GCP • Should have worked other tools like AppDynamics, Nagios, Xymon, Operations Bridge Manager(OBM), Splunk, Azure Infrastructure Insight ServiceNow ITOM etc • Should have worked in a large complex infrastructure following ITSM methodology • Experienced in deployment and integration of SCOM based solutions, SCOM Management Pack for monitoring Infrastructure, Network, OS, DB, Middleware, Storage; Virtualization, Cloud Architectures etc • Knowledge on SCOM architecture • Perform administrative tasks for the Operation Manager console • Provide L2/L3 support for the SCOM platform and create and maintain monitoring and notification rules. • Knowledge in Management group , agent troubleshooting , Operations Manager DB. Management Pack , Resource pool . • windows [ Basic] , database [ Basic query ] and network [ Understanding of Topology and functionality ] , active directory knowledge [ More than basic but not advanced ]. • Troubleshooting issues and incidents • Manage customer escalation and provide insight to leadership • Perform Root Cause analysis and put control measures • Integration with 3rd party ticketing tools for auto converting alert to Incident • Knowledge of Automation & infrastructure-as-code (Ansible, Power shell ,Terraform, CloudFormation). Certification in relevant technologies (Cloud etc.)

15 years full time education

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