Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
As a Technical Operations Manager you will be assigned a team of Cloud Engineers that you will proactively mentor and develop to provide Rackspace’s Fanatical Experience to their assigned customers using ITIL and Agile ways of working.
Technical Operations Managers are responsible for the day-to-day operations, and KPI achievement of our Public Cloud Managed Services. You will be responsible for the development and training of your team to have sufficient skills and experience, as well as manage holiday and on-call rotas for maintaining incident response out-of-hours.
You will be able to measure your teams utilisation and operating margin using PSA tooling and proactively plan and align the team to deliver the desired operational efficiency.
In addition you will be able to report on contractual performance, by creating and delivering monthly service reviews to each of your customers. Where required you will be able to demonstrate experience of formulating and successfully executing a service improvement plan.
It would be advantageous for the candidate to still be “hands on” with Microsoft Azure Cloud.
German language skills (B2 or higher) are essential.
Contract type: UoP only.
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