Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The Selling Platforms team is responsible for the foundational technology that powers Lowe’s selling experiences across stores, contact centers, and remote channels. We develop and operate highly scalable platforms enabling secure, intelligent, and reliable experiences for millions of customer interactions. Our teams leverage AI-driven insights, observability, and automation to solve complex retail challenges. If you are passionate about building enterprise-scale platforms that directly impact business outcomes, this is the team for you.

The Associate Product Manager (APM) supports the delivery of customer- and associate-centered product experiences at Lowe’s. In this role, the APM partners with Product Managers, Engineering, UX, and business stakeholders to define requirements, prioritize work, and help ensure teams deliver the highest-value outcomes quickly.

The APM contributes to product discovery, roadmap planning, backlog management, and feature delivery while leveraging customer insights, data, and business objectives to guide decision-making. As Lowe’s continues to invest in Artificial Intelligence (AI), the APM is also expected to develop foundational AI Product Management skills and contribute to the discovery, delivery, and adoption of AI-powered experiences.

This role is ideal for individuals who are passionate about solving customer problems, leveraging data for decision-making, and using emerging technologies such as AI to create innovative products.

Roles & Responsibilities:

Core Responsibilities:

Product Strategy & Discovery

• Partner with business stakeholders and Product Managers to understand product vision and contribute to OKRs and roadmap planning.
• Support product discovery, customer research, usability testing, and journey mapping activities.
• Identify opportunities to improve customer and associate experiences through AI, automation, and emerging technologies.
• Conduct market, competitive, and industry research to inform product decisions.

Product Delivery

• Support discovery and delivery for a defined product area or smaller-scope features and stories.
• Work with UX, Engineering, and stakeholders to translate business needs into user stories, acceptance criteria, and prioritized backlog items.
• Manage and refine product backlogs in collaboration with Product Managers and Engineering teams.
• Drive incorporation of customer feedback into backlog prioritization and feature refinement.
• Influence feature delivery and help align engineering priorities with business objectives.

AI Product Management

• Identify opportunities where AI can improve customer experience, associate productivity, operational efficiency, or decision-making.
• Collaborate with Business and Engineering teams to define AI use cases and success metrics.
• Develop foundational understanding of AI model capabilities, limitations, risks, and business impact.
• Contribute to AI-powered user experiences, including personalization and intelligent workflows.

Product Analytics & Stakeholder Management

• Monitor product health metrics, OKRs, and business outcomes.
• Analyze customer behavior, product usage patterns, and qualitative feedback.
• Partner with Engineering teams to implement instrumentation, telemetry, and measurement frameworks.
• Prepare business reviews and communicate product performance updates.
• Manage stakeholder communication, expectations, and alignment for assigned features and initiatives.

Years of Experience:

Required

• 1–4 years of experience in Product Management, Business Analysis, Product Operations, Consulting, Engineering, Data Analytics, or related fields.
• Exposure to AI/ML-powered products, Generative AI solutions, or data-driven product development.

Preferred

• Experience working in Agile product teams.
• Experience with enterprise platforms, retail technology, SaaS products, digital products, or associate-facing tools.
• Exposure to experimentation, customer research, usability testing, and product analytics.

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

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List the education, certification, work experience and skills required to minimally qualify an individual for the job.

Required

• Bachelor's degree in:
  • Computer Science
  • Engineering
  • Information Systems
  • Business Administration
  • Data Science
  • Related field

Preferred

• MBA or Master's degree
• Product Management certifications
• AI/ML certifications
• Agile/Scrum certifications (CSPO, SAFe POPM, etc.)

Skill Set Required

Primary Skills (must have)

• Experience working on digital products, retail products, or internal associate-facing tools.
• Exposure to customer research, usability testing, or journey mapping.
• Familiarity with OKRs, experimentation, and product performance metrics.
• Experience working with engineering and UX in agile product teams.
• Understanding of Lowe’s retail, customer, or associate workflows.

Secondary Skills (desired)

• APIs and Integrations
• System Design Concepts
• Microservices Architecture
• Platform Products

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe’s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act’s privacy provisions.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.