User Experience Designer, InstructLab

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, virtualization, and AI technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job Summary

Red Hat’s InstructLab & Granite team is looking for an experienced user experience designer with familiarity with Linux to join our team - help us democratize AI with open source! In this role, you’ll contribute directly to Red Hat’s rapidly growing AI/ML (artificial intelligence and machine learning) family of products. This is a very exciting opportunity to participate in open source communities, and be at the forefront of the exciting evolution of AI.

Working closely with technical architects, developers, product management, and the open-source community, you’ll delve into understanding our user base, their needs, and the intricacies of our software’s components. As an integral advocate for InstructLab’s UX, you’ll foster ongoing relationships with customers to gain valuable insights and contextual data, which will inform your collaboration with data scientists, engineers, and quality engineers in shaping architectural decisions. You’ll create design artifacts like sketches, wireframes, high-fidelity prototypes, icon, and open source community project branding assets to facilitate team discussions and agreement on user interface requirements. Your interaction designs will guide users through tasks, ultimately resulting in implementable workflows, layouts, and screen designs. Throughout this process, you’ll maintain transparency and community engagement, incorporating public feedback from InstructLab and Granite communities into your design decisions.

The ideal candidate will be a highly collaborative individual with a passion for working on complex projects in an open organization where contributions are valued and expected from all levels. This job role will require working openly in and engaging with upstream open source communities. As this is a fast-moving area of opportunity for Red Hat, the ability to communicate productively and effectively with team members, stakeholders, and Red Hat leadership is critical.

If you are a user experience designer who is passionate about and dedicated to creating and implementing user experiences that delight and empower users with AI, then we'd love to hear from you.

This position reports to Red Hat's User Experience Design team. This position must have the ability to partner collaboratively in our Boston, MA office at least 3 days per week.

Primary Job Responsibilities

• Participate with developers, UX engineers, community members, other contributors in discussions relating to InstructLab, including blog, Slack/Discord, public community meetings, and mailing list interactions.

• Contribute to the UX design and development of the open-source projects that comprise Red Hat’s AI family of products.

• Evaluate the software as a user would to identify user experience gaps and partner with UX engineers and developers to address them.

• Deliver design artifacts, icons, and visual designs to support product features, development, and address UX gaps.

• Understand and express specific existing user workflows in diagrams and text as required, effectively communicating workflows and designs to developers.

• Design and execute highly-targeted tests to validate specific design choices.

• Work with developers to create implementation strategies to ensure technical success.

• Conduct user interviews, surveys, and analyze data to understand target audiences and their needs

• Identify pain points and opportunities for improvement in existing products or workflows

• Develop user personas, journey maps, and other research-based deliverables

• Run UX-related initiatives that grow, improve, and scale our existing processes.

• Effectively communicate design rationales and trade-offs to stakeholders.

• Provide design guidance and support to developers during implementation.

• Manage multiple projects simultaneously while meeting deadlines.

• Stay current with design trends and technologies.

Required Skills

• Experience as a user experience designer, interaction designer, visual designer, usability engineer, frontend software engineer, or similar roles.

• Passion, curiosity, and desire to create new things and examine how things work internally.

• Knowledge of design principles that prioritize user experience, covering aspects such as color, typography, and visual hierarchy. 

• Technical prowess required to push and dig into a project in order to understand its intent and to identify user inconsistencies.

• Comfort with source code management tools such as Git and GitHub.

• Comfort in writing HTML, javascript, CSS, python; experience in implementing frontend UI a plus. 

• Ability to proactively identify and file feature requests as well as debug, identify, and track user experience issues.

• Ability to work on your own in a fast-paced, ever-changing environment.

• Understanding of how Open Source and Free Software communities work.

• Ability to quickly learn and use new tools and technologies and proactively work as a part of a wider team.

• Must be able to present a portfolio of innovative user interface designs and explain how you came to the finished products: be sure to include links/URLs within your submitted profile.

• Exceptional written and verbal communication & presentation skills are required.

• Must have a strong ability to interpret and assimilate oftentimes conflicting feedback, balancing the needs of various stakeholders.

• Experience in designing workflows, information architecture, storyboards, wireframes, mockups, comic strips, design specs, and guidelines.

• Bachelor's degree, equivalent, or higher in visual design, human-computer interaction, cognitive science, human factors, computer science, or a closely-related area.

Nice to Haves

• Familiarity with LLMs and AI / ML technologies and frameworks.

• Experience solving UX issues in sophisticated software and computing infrastructure environments is a plus.

• Experience working with containers, troubleshooting issues, and working with plaintext formats such as YAML and markdown.

• Experience with free / open source design tools including Penpot, GIMP, Inkscape, Blender and open formats such as SVG, PNG, XCF a plus; willingness to learn and use open source design tools and processes a must.

• Experience with design systems and designing for accessibility

• Knowledge of front-end development frameworks (React, Angular, Vue.js)

#LI-JC1
 

The salary range for this position is $104,080.00 - $166,320.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.