About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Hong Kong, China Hong Kong, Hong Kong (On-Site)

The role

Deliver efficient business application support services to end users to fulfil business objectives. Support business process changes and improvements; participate NEST global and regional ERP and business application project implementation.

Responsibilities

• Provide efficient support to SAP By Design and business application users in HK and rest of Asia with the regional Business Application team to ensure timely issue resolution and appropriate issue escalation

• Evaluate documented resolutions and analyse trends for ways to prevent repeated future problems

• Create and deploy feedback mechanisms for end users

• Analyse results, make recommendations for support process improvement, and implement changes

• Responsible for requirements analysis, business process improvement, solution design, deployment and configuration of SAP By Design in coordination with regional and HQ ERP Team and business stakeholders

• Support regional ERP and business application project implementation and roll-out in respect of time, quality and budget targets

• Effectively evaluate end user’s need and business processes. Translate, communicate, and document the requirements

• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support

• Provide orientation and training to end users for all modified and new systems

Requirements

• Bachelor Degree in Business Administration, Information Systems or relevant disciplines

• At least 2 to 3 years of SAP By Design, SAP ERP,  business applications support and project implementation experience in Finance, Project Management and Logistics modules

• Experience / sound knowledge in SAP By Design ERP

• Experienced in analysing and documenting business processes. Demonstrated ability to bring clarify to business processes that may not be well understand by end user

• Experienced in conducting user acceptance testing, formulating documentation and provide end-user training

• Proficient in Microsoft Office and Cloud applications

• Passion for solving end users problems using cutting-edge solutions

• Good communication skills and ability to present to small/medium groups

• Excellent command of English & Cantonese 

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Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.