About the Role:

We are looking for an experienced, AI-fluent account management leader to lead a team responsible for renewals, retention, pricing strategy, and growth across a high-value subscription book of business.

As Director, Account Management, you will lead a team and help raise the bar on execution across a complex customer portfolio. You will coach the team, strengthen account planning and forecasting rigor, support high-impact customer situations, and partner cross-functionally to drive retention, growth, and a strong customer experience.

You are a commercially minded, data-driven people leader who brings structure to ambiguity, knows how to prioritize high-impact work, and coaches teams to think strategically about renewals, pricing, retention risk, and growth. You are comfortable using AI-enabled tools to improve planning, analysis, and execution, and you lead with accountability, clarity, and a strong customer focus.

Location: This position supports remote work and should be based near one of our U.S. East Coast office locations or in-person hybrid at our Carlsbad, CA location.