Job Title

End User Support Specialist II

Agency

Tarleton State University

Department

Classroom & Lab Support Services

Proposed Minimum Salary

Commensurate

Job Location

Stephenville, Texas

Job Type

Staff

Job Description

The End User Support Specialist II, under general supervision, performs complex and non-routine specialized end user technology support functions.  After hours may be required.  Requires CJIS Level 3; Criminal Justice Information System Fingerprint Background Check – can be acquired upon hiring.
 

Job Description

The End User Support Specialist II, under general supervision, performs routine end user technology support functions, such as troubleshooting, analysis, research, de-bugging, problem-solving, and repairs.  After hours may be required.  Requires CJIS Level 3; Criminal Justice Information System Fingerprint Background Check – can be acquired upon hiring.  Work hours: Mon-Fri; 8 AM-5 PM or as work requirements indicate including occasional weekends.

Responsibilities:
50% Coordinates and provides technical support in a wide variety of areas, including but not limited to: classrooms, computer labs, conference rooms, specialty spaces and office spaces.  This position includes specialty A/V editing equipment, TV studio broadcast equipment, and Apple product support.

 

25% Troubleshoots a variety of end user computing and connectivity issues. Confers with personnel (co-workers, faculty, staff, and student employees) in resolving problems involving technical matters. Evaluates and follows through on issues and problems until resolved or escalated. Researches problems and recommends solutions. Collaborates with other technical staff on the implementation of new technology deployments.

5% Researches unique end user needs. Provides specialized guidance, recommendations, alternative options, and solutions in the use or selection of a variety of hardware and software products in order to achieve end user’s goals and in accordance with policy requirements.

5% Assists and mentors employees, including students, in resolving issues. Provides training to end users on the advanced use of various specialized software applications. Helps develop end user training on specialized software and hardware.

5% Reviews the accuracy of documentation of end user support methods and procedures. Participates with management in planning, direction, and coordinating operational and procedural matters to meet goals and objectives.
 

5% Evaluates new technologies to determine their applicability with regards to end user needs. Equips and supports employees to successfully adopt change in order to drive organizational success and outcomes.

5% Other duties as assigned.

Education and Experience:
-Bachelor’s degree in applicable field or equivalent combination of education and experience.
-Three years of related experience in IT.

-Preferably in Higher Education, but not required.

Knowledge, Skills and Abilities:
-Knowledge of basic computer operations, word processing and spreadsheet applications. Knowledge of advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas, and knowledge of the Information Technology Interface Library (ITIL).

-Ability to multitask and work cooperatively with others including student employees.

 

-Strong ability to work under pressure and meet deadlines.

 

-Able to think logically and clearly.

 

-Excellent communication skills with the ability to explain things clearly to non-IT proficient users.

 

Other Duties:

-Supports the ISO and IRM in implementing computing policies and procedures; Stays up to date with the newest tools in the IT industry; Performs research and testing; Performs other duties as assigned. This is a CJIS Level 3 security-sensitive position- Personnel with information technology roles who may have access to the Criminal Justice Information System (This level is designed for all information technology personnel including system administrators, security administrators, network administrators); As a condition of employment the individual will be required to pass a Criminal Justice Information System Fingerprint Background Check and within a reasonable timeframe after the individual's employment successfully complete periodic training to retain and maintain assigned responsibilities.

Salary

Commensurate with experience

The target base annual salary starts at $44,212 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. Tarleton State University offers a career filled with purpose and opportunity in addition to competitive wages. As part of the Tarleton family, the following benefits are also available to full time and qualifying part time employees:

Educational Benefits - employee perks that help enrich, grow, and foster career and professional development:

• Family Education Benefit (Tuition Scholarship) – scholarship opportunities for Tarleton employees, their spouses, or their dependents available after 6 months of continued full-time employment. Click the link to learn more about this incredible Texan benefit!

• Doctoral Educational Assistance – Full-time budgeted employees at all A&M System Universities, Agencies, and System Offices are qualified for reimbursement of tuition and mandatory fees. Eligibility: This program is applicable to the pursuit of a first doctorate degree only to full-time, budgeted employees who have been in a position no less than 2 long semesters. Click the link for additional details!

Employee Health, Wellness, and Financial Planning

• Fully covered employee health insurance

  • Reimbursement of Insurance Premium Deductions! The State of Texas contributes to eligible employees’ insurance coverages as of the 1st day of the month following 60 days of employment in an eligible position. For those who elect coverage PRIOR to the first of the month after 60 days of employment, Tarleton State University will reimburse employees the State contribution towards health coverage during those first 60 days.

• Dental insurance

• Vision insurance

• Retirement and Insurance programs

Paid Leave

Tarleton employees enjoy one of the greatest PTO packages in the area!

• Paid sick leave

• Holiday pay

• Vacation

• Longevity pay

• Paid Birthday Leave – Tarleton State University awards all leave-eligible employees paid time off for their birthday!

Other

• Complimentary tickets to all Athletic and Performing Fine Arts events!

  • Tarleton Employees enjoy two complimentary general admission tickets for athletics and performing fine arts events on campus! Join Texan Nation on the bleachers or in the auditorium.

• Employee Wellness Release Time

• Staff Gym Membership Discount with Campus Recreation

• and other Tarleton Discounts

Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled.

Application Procedure:

During the application process applicants have one opportunity to enter the requested information, upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action.

Employment applications must include:

• Completed online application

• Cover Letter / Letter of Interest addressing qualifications

• Curriculum Vitae or Resume

• At least 3 current professional references and their full contact information

Applications received by Tarleton State University must have all job application data entered.  Failure to provide all job application data could result in an invalid submission and a rejected application.  “See resume” is not an acceptable entry in the job application.  Incomplete applications will not be considered.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.