Who we are looking for

A visionary leader with a proven track record in managing and developing large operational teams. The ideal candidate will be a strategic thinker, adept at driving transformation, fostering staff development, and leading upskilling initiatives. Strong communication, analytical, and stakeholder management skills are essential, alongside the ability to deliver results in a dynamic, fast-paced environment.

This role requires a deep understanding of custody operations, risk management, and client servicing, with the ability to lead transformation efforts as well as execution on global footprint strategy and deliver high-impact results in a fast-paced environment.

What you will be responsible for

As part of the Custody and Complex Operations team, you will  play a pivotal role in driving strategic initiatives, operational excellence, and cross-functional collaboration as well as manage deliverables that support the senior management in managing the business and effectively resolve issues in order to minimize risk and exposure.

Your new role

As a Senior Custody Operations Team Manager you will:

• Lead and oversee all aspects of cash operations, ensuring operational excellence and compliance with local and EU regulations (including AML and reporting obligations)
• Manage, motivate, and develop large teams, promoting a culture of continuous improvement, collaboration, and high performance
• Champion staff development programs, including upskilling and transformation initiatives to future-proof the workforce
• Drive strategic initiatives and process improvements, leveraging automation, re-engineering, and best practices to optimise productivity and efficiency.
• Oversee risk management deliverables, ensuring timely resolution of operational issues and minimising exposure. Lead strategic initiatives and process improvements across custody functions.
• Support client onboarding, service reviews, and escalations, maintaining high standards of client servicing.
• Collaborate cross-functionally to deliver on strategic goals and support senior management in business oversight

What we value

These skills will help you succeed in this role:

• Extensive experience in leading large teams within cash operations or related financial services functions
• Demonstrated success in staff development, upskilling, and managing transformation programme
• Proven ability to deliver efficiencies through automation and process re-engineering.
• Strong relationship management and stakeholder engagement skills
• Strategic mindset with a consulting and advisory approach
• Excellent planning and organization under pressure with high quality outcomes
• Strong critical-thinking and problem-solving abilities
• High attention to detail and results-oriented execution.
• Ability to work independently as well as part of a larger team

Education & Preferred Qualifications

• Over 7 years’ experience in Financial Services Industry, with a focus on cash operations, operations management, or technology.
• Prior experience in process documentation and operational leadership is preferred
• Fluency in English (written and spoken) is mandatory.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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