09/29/2024

Address:

320 S Canal Street

Job Family Group:

Customer Solutions

We are seeking an enthusiastic, customer-centric, passionate program management professional to join our Segment Strategy & Management team. Reporting to the Cross-Border Segment lead, the program manager will support the end-to-end management of cross-border program initiatives (international partnerships, new product/service development, process streamlining, and acquisition/retention) for U.S. Personal & Business Banking, while leading cross-functional collaboration by bringing key stakeholders together.

The What:

• Program & strategy management
• International partnerships
• New product/service development
• Process streamlining
• Marketing acquisition/retention tactics
• Partner/stakeholder management
• Standing up cross-LOB referrals
• P&L ownership to drive results against stated goals, industry benchmarks (customer growth, balances, profitability)

The How:

• Business case development
• Customer behavior research
• Influencing through innovative strategic thought leadership
• Analytical and data-driven mindset
• Complex problem solving and data-driven decisions
• Operational excellence
• Building cross-functional partnerships

Provides subject matter expertise in the design, development, management, and implementation of assigned projects from business case development through execution. Works across BMO to deliver specific project/program business results in alignment with overall group goals.

• Creates innovative business development strategies to grow the business in collaboration with other BMO partners.
• Contributes to the development of marketing and sales materials for new business opportunities.
• Identifies short- and long-term value creation opportunities for target customer segments.
• Develops, maintains, and executes a business plan to achieve client retention objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Assists in the development of strategic plans.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Ensures alignment between stakeholders.
• Collaborates with internal and external stakeholders to meet business objectives.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Identifies emerging issues and trends to inform decision-making.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• May consult to or serve on various committees and task forces.
• Provides input into the planning and implementation of operational programs.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) in accordance with applicable service level agreements.
• Acts as a relationship manager on assigned projects / programs to ensure alignment with overall enterprise and group goals.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Participates in project / program design to provides advice and subject matter expertise that facilitates achievement of required business results.
• Conducts analysis required to inform strategic business development recommendations, and considers the “big picture” to assess the advisability of a course of action toward meeting group and enterprise goals.
• Collaborates with internal and external stakeholders to provide business context in the design, development, and implementation of business development programs and solutions.
• May network with industry contacts to gather and identify competitive insights and best practices.
• Breaks down strategic problems in business development, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Leads or supports change management activities to coordinate strategic business development initiatives across business / groups and support implementation logistics.
• Leads or participates in implementation of strategic business development initiatives within the group and across BMO by partnering with various internal and external stakeholders; complexity of initiatives may vary, and usually involve multiple stakeholders across the enterprise.
• Identifies enablers and key issues prior to and during implementation of strategic business development initiatives, and raises issues with stakeholders to resolve issues or risks that jeopardize delivery.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Solid knowledge of Lean process improvement methodology.
• Familiar with established process analysis and improvement tools.
• Solid knowledge of testing strategies, test plans, and execution.
• Solid understanding of the business unit’s risk and regulatory requirements.
• Strong knowledge of the business unit’s transaction fulfillment procedures.
• Solid knowledge of process and/or project management.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary:

$79,800.00 - $148,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.