Posted:
11/25/2024, 8:48:40 AM
Location(s):
Melbourne, Victoria, Australia ⋅ Auckland, New Zealand ⋅ Sydney, New South Wales, Australia ⋅ Auckland, Auckland, New Zealand ⋅ New South Wales, Australia ⋅ Victoria, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
About Resolution Life
At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.
For customers, advisers, companies and the industry, we are making an impact worldwide.
Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.
Resolution Life Australasia, manage ~$30 billion in assets, service over 1 million customers with superannuation, investments and life insurance policies and have over 1000 employees across Australia and New Zealand.
Why us?
We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums and excellent customer service.
We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.
The Opportunity
We have a fantastic opportunity for a Claims System Specialist to join our Claims and Technical Capability team on a permanent basis. This role is pivotal in owning and supporting the development of Resolution Life’s Claims Management System. As a Claims System Specialist, you will collaborate closely with technology developers, business analysts, and other specialists to enhance our system, ensuring it efficiently and effectively manages life insurance in compliance with industry legislation, internal policies, and Resolution Life’s Claims Philosophy, Core Beliefs, and Model.
In this role, you will be responsible for designing and maintaining policies and procedures related to the testing and development of the Claims Management System. This includes conducting and analysing data related to system outcomes, providing recommendations for process and quality improvements, and ensuring that system changes are implemented with minimal risk. You will also play a key role in change management activities, influencing the delivery of an end-to-end journey that meets regulatory, legislative, data management, and policy requirements.
Additionally, the Claims System Specialist will act as a champion for change, managing the impacts of initiatives, process improvements, and broader change management activities on the Claims team. You will understand business requirements and translate them into user stories, perform root cause analysis, raise defects, and provide support to end users. Regular status reports for incidents and defects, as well as managing the backlog from a business perspective, will also be part of your responsibilities. This role offers a unique opportunity to make a significant impact on our Claims Management System and contribute to the overall success of Resolution Life.
Your Story
RLA has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:
Demonstrated knowledge in Claims Management or in forensic accounting
Demonstrated experience in working in system development
Understanding of the Risk Insurance market and associated products
Detailed planning, time management and prioritisation skills
Leadership skills and strong customer focus
Strong written and verbal communication skills
Ability to regularly engage with various internal stakeholders and departments
Advanced MS Office skills (Word, PowerPoint, Excel)
Advanced Jira and Confluence skills
SOP design and change management.
Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:
What Will We Do For You:
Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.
Resolution Life Australasia supports virtual working, and our enduring primary place of work continues to be “virtual” with the physical office and home office used interchangeably. We recognise that our workers can contribute and connect equally regardless of where they are located, and we have seen and experienced the wellbeing and benefits that come from working at home. This means some of us work at home most of the time, in the office most of the time or a balanced mix.
Every day is an opportunity to grow – and we hope to offer our people a career, not just a job.
The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.
Join us
Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.
As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at [email protected].
Privacy Policy
Please refer to our Privacy Policy to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page https://www.resolutionlife.com.au/privacy.
Website: https://resolutionlife.com/
Headquarter Location: London, England, United Kingdom
Employee Count: 1001-5000
Year Founded: 2003
IPO Status: Private
Last Funding Type: Corporate Round
Industries: Financial Services ⋅ Insurance ⋅ Life Insurance