City, State:

Broomfield, Colorado

 

Responsible for the maintenance department operations, ensuring company standards are adhered to. Duties are inclusive of preventative maintenance and reactive maintenance. Continually work towards and support the improvement of the maintenance service to both guests and associates.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide the highest quality of service to the customer at all times, set example for all hotel associates.
• Operate as an independent mechanic by analyzing problems, identifying courses of action and implementing solutions with available resources and to a high degree of quality.
• Keep accurate completion and task records in the project files.
• Plunging toilets, unclogging drains, repairing all types of hardware, plumbing and electrical equipment including lamps, air conditioners and cosmetic items.
• Clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel.
• Have a working knowledge of fire sprinkler and emergency power systems.
• Observe and analyze energy and utilities usage in the hotel and on the grounds.
• Be aware of all existing departmental job safety analysis and to strive to work in an accident free manner and to create a safe work environment for others.
• Continuously look for conditions which may endanger associates or guest of the hotel and to take immediate action to correct any hazardous conditions found
• Read, log, track and interpret readings form meters, gauges, and other measuring units
• Maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
• Maintain a current inventory of all supplies.
• Repair HVAC as required; and clean HVAC coils semi-annually or as required
• Check smoke alarms throughout hotels on a scheduled basis according to brand standards
• Maintain the hotel grounds; curb appeal and building exteriors consistently
• Develop and maintain maintenance department programs to assure that the Quality Assurance Program for each brand criteria are met
• Educate and lead all department personnel on emergency procedures, key control, safety and life safety precautions
• Conduct departmental meetings, coaching and counseling.
• Ensure that three quotes are received for any repair that cannot be fixed at property level.
• Comply with hotel policies and procedures.
• Maintains regular attendance and is consistently on time.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Associate demonstrates ORGANIZATIONAL SUPPORT 

• Observes and adheres to safety and security procedures, promoting a safe work environment. 
• Ensures new hires complete new hire orientation.

Associate demonstrates INITIATIVE

• Seeks out new assignments and assumes additional duties when necessary.

• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.
• Ensures work responsibilities are covered when absent.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated. 

• Completes tasks on time or notifies appropriate person with an alternate plan.

Associate demonstrates acceptable PRODUCTIVITY standards

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis. 
• Assists department in exceeding productivity standards.

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data. 
• Gathers and analyzes information skillfully.

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
• Shows respect and sensitivity for cultural differences.
• Able to build morale and group commitments to achieve goals and objectives.

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION 

• Practices attentive and active listening with all employees. 
• Listens without interruption and gets clarification.
• Actively participates in meetings, contributing ideas to improve the company. 

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service.

• Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.

Associate demonstrates effective FINANCIAL MANAGEMENT skills 

• Monitors and controls labor costs.
• Seeks approval for overtime, if required.

Associate effectively MANAGES PEOPLE

• Provides regular performance feedback and proactively addresses performance concerns of staff.

• Develops staff so that successful customer service scores are achieved.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree (B. A.) from four-year college or university; or 5-7 years related experience and/or training; or equivalent combination of education and experience.

QUALIFICATIONS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. 

Ability to interpret and perform basic computer functions.

SUPERVISORY RESPONSIBILITIES

• Position has supervisory responsibilities.

WORK ENVIRONMENT

The work environment normally entails the following:

•              Indoor and outdoor work environment

•              Exposure  to cleaning chemicals throughout the day

•              Moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS

Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment. 

The physical activity normally entails the following attributes.

Position is expected to:

•              Walk more than 2/3 of the time

•              Stoop, kneel, crouch, or crawl periodically

•              Lift up to 50 lbs.

•              Push / pull up to 50 pounds.

Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.

Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.