You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description

• Responsible for the development and management of diverse digital platforms, driving their success by aligning technology with business objectives, prioritizing feature enhancements, and collaborating with different stakeholders to ensure user satisfaction and accomplish organizational goals

Preferred skills

• Extensive knowledge of consultant sales and onboarding journeys, as well as life operations
• Proven ability to digitize end-to-end sales and service processes
• Strong business analysis skills
• Strong understanding of various software development methodologies such as Scrum, Agile, and Waterfall
• Knowledge of business processes and change management practices
• Exceptional analytical, problem-solving, and proactive decision-making skills
• Excellent communication, collaboration and interpersonal skills
• Fluency in English and Chinese, both written and spoken

Qualifications

• University Graduate and above
• Minimum of 8 years of experience in Insurance industry, with a background as a platform owner or in a similar role
• Holder of agile methodology certification is preferred

Responsibilities

• Study, analyze and identify areas for change in consultant end-to-end sales, onboarding and service processes across multiple channels
• Lead and facilitate discussions to ensure business/functional requirements effectively address business needs
• Document functional requirements and user stories for system implementation and operation
• Define, enhance, and maintain best-in-class business analysis practices
• Manage and approve all change requests in accordance with project governance standards
• Ensure and maintain high quality standards throughout the process
• Provide comprehensive support to multiple distribution channels for all digital assets
• Proactively provide valuable insights and recommendations to business and product owners to identify areas for improvement
• Conduct end-user training
• Work closely with internal stakeholders, I.T., external vendors, and partners to implement necessary system enhancements to cope with ongoing business needs

Job Category:

Project Management - Process

Posting End Date:

30/12/2024