Employment Type

Permanent

Closing Date

29 Nov 2024 11:59pm

Job Title

Network - Specialist

Job Summary

This is how you bring your role to life:

- Overall responsibility for the surveillance, operation, and maintenance of the wet and dry plant equipment together with all common system equipment,
- Pro-actively monitors multiple submarine networks of different consortium parties 24x7x365, including the open DCN network that connects the network elements and servers, keeping in mind the SLA commitment to the system owners.
- Main point of contact for all relevant stakeholders (CLS, Marine, Vendor etc.) during cable events/outages, fault identification and coordination during repair activities
- Use the inhouse trouble ticketing system to record all planned or unplanned maintenance activities including outages, emergencies, troubleshooting, hazardous or ‘at-risk’ conditions, ensuring timely updates to system owners and equipment vendor coordination and follow-ups.
- Continuously review existing processes and looks for improvement initiatives to recommend to team leader/manager,
- Monitor the spare pool for each network component and initiate RMA process for card replacement in coordination with the respective CLS and coordinate the testing of the new replacement cards once they are received.
- Perform preventive and routine maintenance like server backups, security audits, user access right etc. and keep them in a centralized database for tracking/reporting.
- Collect system performance data from the cable stations, analyze the performance data and trends in performance to ensure compliance with the System performance levels (as specified in the JSMD)
- Send notification for planned/unplanned events within the committed time frame.
- Participate in the Business Continuity failover exercises to ensure catastrophic event that may impact the NOC are reviewed and mitigated.
- Support the customer NOC with the required network configuration, planned maintenance and fault management and carry out activities as directed by system owner during emergency and urgent activities.
- Prepare the weekly/monthly report to be submitted to NOC TL/Manager for review before sending to system owners.
- Act as a Telstra advocate to customers and a customer advocate to Telstra by representing Telstra in a positive and professional way, acting as the voice for the customer and navigating issues to ensure the right outcomes for the customer are in place.
- Use sound time management skills to prioritize and manage a high workload (e.g. multiple cable faults and customer escalations), demonstrating the ability to prioritize impact at a customer and at an individual level while ensuring attention to detail and quality.
- Build strong peer relationships to encourage teamwork to achieve better customer outcomes; helping your peers to provide and receive feedback with one another, enhancing yours and their professional growth; attends team stand-ups and meetings for collaboration of ideas.
- Contribute to Key Performance Indicators in relation to the performance of the Networks, Infrastructure, Products and Services supplied and operated by Telstra
- Ability to allocate Daily work priorities, complete allocated work activities and routines within required targets
- Achieve and End-to-End service restoration, activation and installation through compliance to prescribed standards, practices, procedures, Operating Level Agreements and Service Level Agreements
- Support Planned Maintenance activities or projects relating to Network optimization from internal teams as required and carry out routine maintenance related activities ensuring optimum network performance.
- Coordinate and escalate with the Submarine and/or Equipment Vendor for in-depth troubleshooting of faults and restoration of the network and customer services, resolve network problems in a timely manner, and secondly, drive towards increased performance by the reduction in fault numbers and the costs involved in handling them and ensure the service assurance process meet the MTTR
- Provide support to other Internal NOC based on other Region and for any yearly special events as needed.
- The job holder has to be working in a 24x7 service assurance environment, rotational business hours duty and able to support unscheduled changes in the work schedule including weekends and holidays as maybe need to keep minimum staffing of the NOC.

SKILLS:

You should at least have:

- Experience or understanding how submarine and inland cables, dry and wet plant components work (PFE, LME, OCI, RFTE, BU, Repeater, Submerged ROADM)
- Knowledge or understanding the process, coordination and support required for Submarine Repair works (POW, PSM, OTDR/COTDR) and possible risks that may arise.
- Knowledge or understanding of EoSDH, OTN, MPLS, Optical or Layer 0/1 Networks.
- Knowledge in troubleshooting and familiar with network alarms hierarchy
- Knowledge or experience in Infinera NMS-DNA/TNMS (pointing to DTNX, G30, G42), Ciena MCP & Site Manager (ISS/COTDR, WS5E, 6500, 5142, 5170)
- Knowledge or experience in Submarine, SLTE/SDH/Packet NMS and NE Manager
- Knowledge on the different services type like OTUs (OTU4, OTU2e, etc.), LANPHY, WANPHY
- Knowledge, familiarity, or experience in using Service Inventory System
- Knowledge, familiarity, or experience in using Incident and Change Management Ticketing System including ticket flow
- Knowledge or experience on the usage of desktop software such as MS Office
- Familiarity with the Confluence and Jira

You should have:

- Educational Qualifications - Diploma in ECE/Telecommunication Engineering field or a combination of qualifications and experience regarded as being acceptable for satisfactory performance in this position.
- Has a good knowledge of physical Telco Networks and associated Testing equipment
- Minimum 5 years of Relevant Work Experience
- A good work etiquette that goes with the Telstra values, and able to accept new ideas from others.
- Highly initiative and able to work under pressure, able to handle challenging situations.
- Good business communications skills (both written and spoken) and able to communicate on all levels, good interpersonal skills, strong and problem-solving skills, sound judgment, tactful and decisive.
- Eagerness to learn new things and be a change maker and to share the knowledge to other team members.
- Adaptive to change in working shift pattern and possible NOC relocation
- Able to handle customer escalation, must be highly customer focused and diligent towards customers related service issues.

Job Description

Salary range: 85,000 – 92,000 USD + Eligible to receive 6% at-risk component

 

Telstra Inc is Great Place To Work® certified

 

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs and backgrounds can all thrive together.  Telstra Incorporated is an equal employment opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Telstra Incorporated does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws