Job Title:  Epic Upgrade Delivery Lead

Department: Information Technology

Location: Grand Rapids, MI (4 days onsite, 1 day remote)

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Responsibilities:

• Lead the review, testing, and documentation, of Epic software releases.
• Coordinate and schedule all software releases dates in multiple environments.
• Review and evaluate software documentation, technical guides, release notes, etc.
• Perform various types of testing, such as functional, non-functional, regression, integration, performance, usability, smoke, etc.
• Own responsibility of managing additional upgrade projects to delivery.
• Execute projects, testing plans, procedures, and scenarios based on software requirements.
• Coordinate testing and approvals with cross functional testing teams.
• Submit change requests for scheduling releases including upgrades, updates, hot fixes, etc.
• Document and disseminate test results of executed test procedures and processes.
• Detect, log, and track software defects and inconsistencies.
• Develop and edit test plans and cases, when needed and ensure traceability to requirements and releases.
• Investigate and inquire with vendor support on unclear release notes regarding functions and operations of software applications.
• Ensure release notes are tested and documented with accuracy and thoroughness.
• Update testing documentation as required to ensure compliance with audit requirements.
• This description is not meant to be all-inclusive and may be modified from time to time at the direction of management.

Requirements:

• Advanced knowledge of Applied Epic insurance (AMS) software (SaaS) required.
• Experience reading, understanding, and translating software release notes and testing functionality of upgrades, updates, and hot fixes.
• A project leader comfortable with a fast-paced and changing environment.
• Professional, organized, and strong communicator to all levels of the organization.
• Ability to work independently and with other teams.
• Attention to detail and commitment to a high level of accuracy.
• Possess strong administrative and computing skills, including Microsoft Office (Word, Excel, and Power Point).
• Competent with collaboration tools such as Monday.com, WebEx, Zoom, or Teams
• Demonstrated ability to balance shifting priorities and manage time effectively to meet demands and deadlines.
• This position will occasionally work on Saturdays to manage/own the monthly upgrades tasks and provide communications until completion.
• ​​Ability to travel, limited to 2-4 times annually.

Education/Experience:

• Bachelor’s degree or equivalent application management experience.
• Project Management experience.
• Insurance knowledge or related experience.

Benefits & Perks:

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option           
• Opportunities for Growth
• Educational Resources
• Generous time away