Posted:
10/24/2024, 5:00:00 PM
Experience Level(s):
Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Remote
What you will be doing
• Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the outsourced solution.
• Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution and regardless of the client’s geographic location. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship. Represents the enterprise to the client and the client to the enterprise.
• Responsible for client satisfaction, maintaining client communication, overall management of the client relationship and delivery of outsourced solution.
• Oversees and leads teams in delivery of continuous and effective outsourced solutions and ensures project completion within budget and in accordance with contract requirements.
• Works to maintain and grow client relationships while ensuring ongoing customer service.
• Develops deep knowledge on FIS solutions and services provides thought leadership.
• Manages technical engagement on projects and is responsible for oversight of vendors and subcontractors.
• Leads teams in the delivery of outsourced solutions to the strategic client. Selects, develops and evaluates personnel to ensure efficient operation of the function.
• Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement
• May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
• Other related duties assigned as needed.
Qualifications: Graduate (science/analytics preferable)/MBA.
Experience: Minimum of 8 years of experience in technology/Financial services organizations.
What you Bring
Added bonus if you have:
Certification in Delivery practice: PMI-PMP/SAFE Agile
• Transfer Agency Experience
• Delivery Management Experience.
What we offer you
FIS JOB LEVEL DESCRIPTION
Career professional role requiring extensive skill and proficiency. Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment. Works on multiple projects as a project leader or periodically as the subject matter expert. Participates in Product Release activities including User Acceptance Testing and execution of test cases. Expected to mentor others on staff and is a role model for rest of team. Effectively communicates with all levels of technical and non-technical personnel. Ability to provide communication on issues or complex information to a wide audience based on knowledge. Participates in strategic planning and direction. Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff. Assigned to highly visible, sensitive and critical clients. Customer service or client management experience – a plus. Some travel will be required.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Website: https://fisglobal.com/
Headquarter Location: Jacksonville, Florida, United States
Employee Count: 10001+
Year Founded: 1968
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Banking ⋅ Financial Services ⋅ Information Technology ⋅ Payments