PURPOSE 

The Site Facing Line Manager (SFLM) supports clinical study execution by supporting clinical research staff task execution who are dedicated to a specific study or group of studies at a research site with the goal of accelerating study deliverables.    The goal of the SFLM role is to support quality delivery of site worker services and overall performance of the worker throughout the lifecycle of the study. 

RESPONSIBILITIES 

• Collaborate with the PSCS team along with project delivery teams to support execution of study tasks for site workers supporting research sites as part of the SES project scope.  

• Engage with workers and internal team members to assure delivery of tasks as expected with a high level of quality and impact.   

• Assure administrative requirements of site workers are met including timecoding and timesheet completion.   

• Enable site workers to serve sites in conduct of required tasks by:  

• Assuring technical access to systems required by IQVIA.    

• Order and tracking of supplies for site workers. 

• Communicate with site workers and project teams to implement and monitor the quality and impact of the services.; 

• Make additional operational and tactical recommendations as needed based on site and study performance.   

• Conduct regular one on ones and conduct performance management.  

• Complete documentation of tasks and activities in departmental systems (e.g. WMT). 

• May participate in the selection of candidates for sites by conducting interviews and interacting with HR, HCPN  Staffing partners and participating in  related administrative processes.  

• Manage effort forecasting process for the assigned sites. 

• Serve as escalation point if site worker has challenges in the completion of their project tasks.  

• Contributes to ad-hoc process development and process improvement projects. 

• May coach or mentors SES colleagues as they develop in their role. 

• Other duties may be assigned. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

• Knowledge of clinical trial conduct at clinical study sites for pharmaceutical research;.   

• Knowledge of patient recruitment practices and site-based processes and workflow.;   

• Possess knowledge and ability to apply ICH/GCP and applicable regulatory guidelines in delivery of services.;    

• Excellent written and verbal communication including good command of English.;  

• Effective time management and organizational skills and ability to manage competing priorities.; 

• Strong attention to detail.;   

• Ability to adapt and be flexible in a global and dynamic work environment with changing priorities.;  

• Excellent interpersonal and problem-solving skills with ability to build and maintain strong relationships with IQVIA staff, site, and other key stakeholders; ability to use consultative approach to solve challenges;.    

• May include experience in interviewing and selection of candidates for site assignments. 

• Previous people management experience preferred. 

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• 3-5 yrs. of relevant industry experience; or equivalent combination of education, training, and experience. 

No certification required; Preferred: "CCRC"- Certified Clinical Research Coordinator (ACRP) or CCRP Certified Clinical Research Professional (SoCRA)