At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Why is this role important at Infobip?

There is a lot of effort invested into running a company like ours. A stable environment and seamlessly running equipment is the foundation for everything we do. As a Junior System Administrator, you will directly impact how Infobip offices run technology-wise.

If you want to know more about Infobip, check out our Engineering Handbook!

What will you do at Infobip?

• You will provide user support for office IT infrastructure, workstations, and user related applications to all Infobip employees.
• You will try to understand computer systems and its components to be able to tell the advantages and disadvantages of different models and recommend the right one for certain purposes.
• You will do researching, testing and implementation of IT systems and technologies.
• You will be applying new technologies to improve or replace existing systems.
• You will be contributing to brainstorming sessions with suggestions on how to improve different services or processes.
• You will be collaborating with internal and external stakeholders.
• You will proactively share knowledge and help your colleagues, making time to support them.

Qualifications

More about you:

• You are an entry-level IT technician looking to develop in an international company
• You have basic knowledge in troubleshooting Windows, MacOS or Linux operating systems and MS Office 365 cloud services.
• You have computer hardware and software diagnostic and troubleshooting skills.
• You are familiar with mass OS deployment systems such as Windows Deployment Services or Microsoft Deployment Toolkit for Windows.
• You understand network protocols and internet communication concepts such as DNS, DHCP, TCP/IP protocols.
• You have worked with end users directly or remotely.
• You can effectively communicate with stakeholders in the English language.
• You wish to work on larger projects and in larger teams.
• You have a focus on user satisfaction and experience.
• You can identify critical activities and assignments and adjust priorities when appropriate.
• You have the ability to rapidly adapt and work in a high-paced, multi-tasking environment.

Additional note: If you don't fill out all of the requirements, don't be discouraged! We are open of entry-level, beginner profiles so if you have a keen interest for this job description and this is something you are researching and learning in your free time, feel free to apply and try your chances!

Why our employees choose us (and stay)?

• Big and complex infrastructure – When we talk about a large system, we really mean it. We have datacenters all over the world, from Washington to Hong Kong, and they include around 300 physical and 2000+ virtual servers. We administrate almost 3000 company laptops of different models and OS. Be a part of a system that is live 24/7 and generates traffic that measures in millions of messages every minute.
• Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
• Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Lots of opportunities for development; whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Grow your knowledge – Learn as you go, starting from the internal education and onboarding from your colleagues, to our 3-day Dev conference, e-learning to attending conferences. Knowledge is for sharing, and learning is a path to growth.
• Pay & Perks – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organised activities, company library, organised sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle.

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