Salesforce Service Cloud Business Systems Analyst. This hybrid role must sit in either Alpharetta Georgia or Boca Raton Florida.

Are you looking for an innovative Business Systems Analyst Role to Support our critical Salesforce initiatives?

About the role: As a Business Systems Analyst supporting Salesforce Service Cloud you will work with users from multiple business units and functions. You will provide a vital role in translating the business requirements into well-crafted user stories and acceptance criteria,

About the team: This global strategic team supports innovation within our Salesforce Service Cloud product suite.   

Responsibilities

• Act as the link between our technology teams and our internal customers, ensuring the solutions we design, and build meet the business needs.
• Collaborate with Sales users to observe their usage of Salesforce.
• Strategically discuss and implement salesforce strategy with our senior business leaders.
• Build positive relationships at various levels of the company, to help you develop a deep understanding of business processes, challenges, and goals.

Experience

• Possess current experience with JIRA, Salesforce, Salesforce Service Cloud, Apttus CPQ or Apttus Billing
• Possess extensive experience as a Business Systems Analyst working with technical development team(s) across the full SDLC, translating complex business requirements from a broad range of stakeholders into themes, epics, and user stories 
• Extensive experience working in Agile development with a proven track record of delivery
• Experience collaborating, coaching or mentoring other Business Systems Analysts.
• Experience working as a Business Systems Analyst on large scale mission critical initiatives.

LexisNexis® Risk Solutions provides customers with innovative technologies, information-based analytics, decisioning tools and data management services that help them solve problems, make better decisions, stay compliant, reduce risk and improve operations. Headquartered in metro-Atlanta, Georgia it operates within the Risk market segment of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

LexisNexis® Risk Solutions is supportive of women in Technology and has been a founding signature for the Tech Talent Charter. We have the following initiatives in place to support women in technology:​

• Mentoring scheme for women in technology,​
• Women’s network forum, regularly run events for schools about careers in technology to inspire the next generation of girls in technology.​

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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