Job Description 

In the role of Care and Service Manager (CSM), you have the opportunity to lead our clinical supervisors and front line staff in making a difference in the lives of the patients that we serve.  

Why you’ll love working here: 

• Celebration and Recognition programs 

• Comprehensive health and dental benefit plans 

• Education allowance for employees and family 

• Opportunities for career advancement  

• Employee Assistance Program 

• Employee perks and exclusive offers 

What you’ll do: 

• Show respect for cultural needs, dignity, privacy and confidentiality of staff and clients 

• Coach and mentor clinical supervisors on their role in overseeing care delivery and on how to support front line team members and patients and their families 

• Monitor care and service delivery performance and clinical indicators 

• Participate in the interviewing, orientation, ongoing supervision, and performance management of clinical supervisors 

• Ensure completion of all mandatory training and skill development 

• Create and maintain the on-call schedule for clinical Supervisors 

• Respond to clinical concerns from staff, contractors, funders, clients and families 

• Review all client safety incidents and participate in the investigation and resolution  

• Provide clinical leadership at the district 

• Provide oversight of CQI activities related to care and service including staff participation and problem-solving teams 

• Ensure compliance to ParaMed policies, procedures and legal requirements for yourself and all staff 

• Participates in necessary care conferences with Health Care team, Contractors and funders 

• Work collaboratively with a multi-disciplinary team consisting of government agencies, healthcare workers, and other community resources 

• Demonstrate continuous learning and professional development through involvement in conferences, committees and networks 

What you bring: 

• Registration/licensing in good standing as a Registered Nurse or Registered Practical Nurse with provincial regulatory college 

• BScN preferred 

• Minimum of three (3) years in a formal nursing leadership role required   

• Minimum of 2 years’ experience as a practicing Registered Nurse or Registered Practical Nurse, in a community setting 

• Certification in Community Health Nursing with CNA certification preferred 

• Membership with the Registered Nurses Association or Registered Practical Nurses Association of Ontario (RNAO/RPNAO)

• Working knowledge of applicable health care legislation including Mental Health Act, Substitute Decisions Act, Healthcare Consent Act, Privacy / Personal Health Information Act and others 

• Knowledge of standards of care for palliative, wound, IV therapy and other specialties in order to offer guidance on best practices in these areas 

• Superior oral and written communication skills to effectively interact with clients, families, contractors, and staff to resolve conflicts 

• Effective skills in critical thinking and problem solving 

• Flexibility in hours worked in order to accommodate operational needs 

• Knowledge of applicable community resources available for clients and families 

• Current certification (within the past 12 months) of First Aid, CPR, completed within Canada 

• Excellent computer skills including experience in Word and Excel 

• Able to provide a current, clear criminal back check with Vulnerable Position Screening (VPS)