About the Team 
As a part of Walmart’s Product Organization, you’ll be part of the team that creates the products, services and platforms that help millions of customers save money and live better and equip 1.3 million associates with the tools that empower them to do their jobs, effortlessly. Here, you’ll apply best in class technology to make the complex, simple; the unimaginable, doable; the futuristic, realistic. 
 

With our user-centric approach to problem solving, customers and associates are at the heart of everything we build. We fall in love with the problem that needs solving and collaborate with our design, technology, and business partners to create inclusive, award-winning solutions. As a part of Walmart’s Product team, you’ll be the voice of our customer. Walmart was founded with the belief that the customer is  #1. It’s not just a belief, but our way of doing business.  

 
The Omnichannel Returns Product team is focused on developing best-in-class omnichannel returns experiences for our customers and associates. This team has the unique ability to look across all customer and associate touchpoints, online and in-store. We are looking for a Senior Director of Product Management for Omnichannel Returns, who can define the vision for returns at Walmart and help develop the product strategy to deliver upon the company’s goals. This is an opportunity to lead one of the most critical aspects of the retail customer experience, backed with the stability and scalability that the Fortune 1 company can provide. 
 

This role will lead a passionate and talented team of product managers to deliver on ambitious objectives including providing the best returns experience in retail, as well as managing the reverse supply chain platforms that provide our customers with a seamless refund or replacement while reducing the cost of the return and improving recovery. This team also leads efforts to monetize our returns services. 

You will play a unique role to engage with a broad array of stakeholders to envision, launch, test and optimize our next generation of platforms and solutions. This is an opportunity for a unique individual with a combination of customer centricity, technical experience, product sensibility and strong business acumen. 
 

You’ll make an impact by: 

• Developing and enhancing products. You will identify customer and associate opportunities, analyze customer and product data, turn customer insights into actionable initiatives, manage product roadmaps, align business and technical needs, determine rollout strategy, and manage risks along the way. 

• Defining vision and strategy for your product family. You will drive the product vision, develop and execute a clear product strategy aligned with the company's goals, and help the team translate strategy into actionable plans and prioritized roadmaps. You’ll be applying product mindset and experience to find solutions to complex business opportunities to impact the short and long term for the company. 

• Aligning and communicating objectives and plans. You’ll collaborate closely with engineering, design, analytics, business, operations, finance, and legal teams to ensure product success. You’ll build strong partnerships, and regularly communicate product plans and progress against goals. 

• Support Walmart Product as a thought leader.  You’ll lead in the space of retail product innovation, including assessing market trends, customer needs and expectations and evaluating the competitive landscape to develop and influence industry standards and best practices. 

• Building an inclusive team environment. You’ll attract, train, and retain a team of high-performing diverse Product Managers. You will inspire, mentor and develop the Product team while building a strong team culture. 

• Leading with a customer-first focus on driving outcomes. You’ll encourage team members to take ownership and strive to identify new opportunities. 

We’re looking for a dynamic leader who is… 

• Customer Obsessed. You will always start with customer’s needs first and obsess over every aspect of their experience.  You will work to reduce customer effort and aim to delight with best possible solutions. 

• Creative & Innovative. You are an innovative thinker and able to synthesize data from multiple sources (including analytics, user research, and design) to identify key unmet needs and solutions that can address the needs.  You relish in solving problem in simplest possible way. You are able to think and act creatively, championing and promoting innovative ideas that contribute to the goals of the organization. 

• Collaborative & Influential. You have the ability to influence and work collaboratively with large number of teams to make the vision of the product successful. You communicate clearly and concisely to deliver messages across the organization (at all levels) and thrive in complex matrixed environments. 

• Curious & Data-driven. You consider yourself analytical and draw insights from new & varied information and inputs.  You have a strong understanding of industry trends, emerging technologies, and market trends in the retail space. 

• Strategic. You are able to translate product strategy into detailed specifications, making functional and user interface design tradeoffs, managing product launches and owning the product successes post-launch.   You solve for the long term while delivering results now. 

• A Product Leader. You lead and inspire teams, evangelize product strategy and vision and develop a talented team.  You are an empathetic leader who draws the best from all. You have the ability to work in a fast-paced, highly independent environment and juggle multiple ongoing projects, responsibilities, and relationships.   

Preferred Qualifications  

• Bachelor's degree required 

• 15+ years in Product Management. Retail industry and omnichannel environment experience is preferred. 

• 10+ years of experience building and managing a team of high performing product managers. 

• 5+ years current experience as a Senior Leader leading other leaders 

We are a high-performance team looking for others who will challenge us to become even better. This is a unique opportunity to join a highly-visibility team within the largest company in the world. Come join an organization where you’ll have the opportunity to contribute significant impact by solving problems at a scale available to only a few entities in the world. At Walmart, the products you create are only bound by the scope of your imagination. As the biggest player in the game, we trust our associates to innovate the future of shopping at scale. If you are motivated by complex, purposeful challenges, this role could be the fit you’ve been looking for.