At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints

工作职责：

• 根据总公司及所在地监管要求，立足本机构消保与服务规划，全面落实本机构消费者权益保护制度，推动消费者权益保护各项工作的有序开展；开展投诉数据运行监测、统计分析工作，推动落实溯源整改；以全流程视角出发，不断增加服务效能，持续推动客户服务流程优化和体验提升；
• 协调相关部门，组织开展本机构消费者宣传与培训工作，将教育宣传纳入与消费者有关的经营业务全流程工作体系；
• 组织开展本机构消费者权益保护审查、内部考核等工作，协调配合监管机构及总公司对消费者权益保护工作的专项检查， 对于发现的问题与待改进点，协调跟进整改计划与方案 ；
• 结合分公司层面监管政策与服务承诺要求，承接总公司整体客户及营销员服务体系、管理目标和指标体系在机构的落地；全面负责本机构及辖区内的保险消费投诉管理、柜面建设和管理，各项客户服务和营销员服务工作的开展和服务标准的落地，受理、跟进和处理客户和营销员服务需求，落实风险管理要求及临柜资料收件及扫描归档，营收付费及协助新契约岗进行单证管理;组织实施各类对营销员的培训宣导（如早会、工作坊及其他培训等）,传达总部政策要求；
• 上级主管交办的其他工作。

​任职要求：

• 大学本科或以上学历。具有2年以上工作经验，保险、经济、法律等相关专业优先考虑
• 认同公司企业文化
• 具有团队合作精神，责任心强，工作积极主动，性格开朗，为人随和
• 良好的沟通能力，清晰的文字及语言表达能力
• 具有较强的写作能力
• 具有创新思维，不断提出新服务举措较强的心理素质及自我心理调节能力，抗压能力强

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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