ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

The Sales Engineer is responsible for providing technical leadership and guidance to new and existing clients throughout REPAY’s pre-sales and client implementation lifecycle experience. The Sales Engineer will work with the Sales Team to identify and implement the products and services that create the best solution to meet and exceed the clients’ payment processing business requirements.

RESPONSIBILITIES

·       Supporting REPAY’s Sales team through sales presentations and product demonstrations in helping prospects and customers understand what is technically possible with REPAY.

·       Understanding the customer user requirements and communicate how REPAY can solve their business and technical challenges.

·       Planning and executing end-to-end integration(s), from high-level architecture down to code implementation.

·       Creating technical content to show customers how to implement specific use cases or best practices.

·       Educating users and the developer community about REPAY’s value proposition, best practices, and new technical developments.

·       Work closely with customers to analyze their technical requirements and design solutions that address their unique challenges.

·       Stay current with industry trends, competitive offerings, and emerging technologies. Share insights with the sales and product teams to contribute to the continuous improvement of our offerings.

·       Collaborate with cross-functional teams, including sales, product management, and engineering, to gather and communicate customer feedback, provide technical insights, and drive product enhancements.

·       Maintaining an expertise and depth of knowledge on all REPAY Channels and supporting technology to effectively communicate to internal stakeholders and merchants the functionality and benefits of REPAY’s payments technology.

SKILLS & EXPERIENCE NEEDED

·       3+ years of Merchant Services / Payments Industry experience preferred

·       5+ years of dedicated service delivery / consultancy and presales deployment

·       Previous experience working with different ERP systems strongly preferred (Acumatica, MS Dynamics, Sage, etc.)

·       Salesforce experience for managing workflow, status reporting and client ticketing

·       Ability to work in a ticket and metrics driven environment

·       API technology

·       Familiar with JIRA

·       Strong technical acumen and the ability to grasp complex technical concepts quickly

·       A strong customer centric advocate and technical generalist

·       Empathetic, collaborative, communicative, consultative

·       Excellent communication skills, both verbal and written, with the ability to explain technical details in a clear and concise manner

·       Customer-centric mindset with the ability to build rapport and trust with customers

·       Problem-solving skills and the ability to think creatively to design solutions that meet customer needs

·       Bachelor’s Degree in Business, Science, Engineering or Computer Science preferred

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.