Hours:

Full time permanent role - 35 hours per week - Monday to Friday - 9am to 5pm
Hybrid working from Skipton Head Office

Salary:

£40,000 Per Annum

Closing Date:

Wed, 23 Oct 2024

User Researcher

Are you passionate about the user? Do you love understanding peoples’ motivations, needs and goals? Here at Skipton Building Society we’re recruiting a User Researcher to help us uncover insights into our members’ needs and behaviours and transform our digital experience.

Your role will be crucial in helping to deliver cutting edge digital products to our customers, evolving our online presence and ensuring users are able to meet their goals quickly and efficiently. You’ll carry out qualitative and quantitative research, developing research and usability testing plans alongside the rest of our digital team.

You will assist with research initiatives and guide the UX team in translating business objectives into well-crafted research plans that enable the delivery of high quality, impactful research and assist the Senior User Researcher in maturing the User Research practise and approach at Skipton, advocating the benefits of user research within the organisation, and supporting the professional development of the functional team.

We’re looking for someone passionate about user research, digital experience and beyond, who can help us level-up our customer experience.

Sound good? We’d love to hear from you!

What Will You Be Doing?

As a User Researcher you will be involved in key strategic projects and the Digital transformation programme of work. You’ll be…

• Assisting the Senior User Researcher in maturing Skipton’s approach to user research – to ensure we provide the tools, techniques and colleague support to drive efficient and impactful user research.

• Advocating the benefits of User Research to Agile team members and stakeholders to ensure research findings are being integrated into the product design process.

• Continuously evolving the maturity of the team processes by staying up to date with the latest User Research best practice. 

• Exploring the latest methods, techniques and tools to ensure that our user research function is at the top of its game.

• Plan, design and conduct a range of user research activities to better understand the needs, behaviours, mindsets, and expectations of our members -  to identify and support the design, development and continuous improvement of our digital products.

• Share and communicate research findings in a creative and engaging format, to influence and challenge design decisions.

• Work collaboratively with agile teams of UX designers, business analysts, developers and testers to integrate and prioritise research findings into the product – taking a pragmatic approach, balancing user needs, business requirements and technical constraints.

What Do We Need From You?

We’re looking for a User Researcher who is skilled in using a range of quantitative and qualitative methods and techniques to discover insights that influence our product strategy and design decisions. A confident communicator with an analytical mind, you’re able to synthesise research findings into actionable insights then using storytelling and influencing skills to gain buy-in from stakeholders across the organisation.

As a user researcher, you’ll be a…

• Research Whiz: From surveys and analytics to interviews to usability testing, you know your way around gathering qualitative and quantitative insight and making sense of it all.

• User Advocate. You're all about understanding our users: their needs, and what makes them tick.

• Big-Picture Thinker: understand how your research fits into the grand scheme of things for the company.

• Team Player: Collaboration is key. You'll be tag-teaming with designers, developers, and others, so being a good communicator is a must.

• Master Storyteller: You're not just presenting data; you're telling a story. Whether it's through reports or presentations, you've got to make it engaging.

• Problem-Solving Pro: You're not afraid to dive into problems headfirst and come out with solutions. Turning insights into actions is your superpower.

• Always Learning: The research game is always changing, so you're always hungry for new knowledge.

• Education: While a degree in Human-computer Interaction, psychology, sociology, or something similar is useful, it's not essential.

So, if you're passionate about understanding people, can turn data into gold, and love working with a team to make awesome products, then a user researcher role might just be your calling!

Who Are We?

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, with superb benefits, and you could be one of them; bringing with you new ideas on how we can keep customers at the heart of what we do.

This role is within the User Experience function in our Digital team. The growing team consists of User Researchers, UX Designers, Service Design, Customer Empathy & Journey Design Specialists.

We collaborate with teams across the Society so we can design seamless experiences across every touch point, by gaining a deep understanding of the needs of our members’ we can influence and drive continuous improvements to their experience.

We’re not just another building society, and this role is not just another job.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

What’s In It For You?

Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.

We have a range of other benefits available to you including;

• Annual discretionary bonus scheme

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Matching employer pension contribution (up to 10% per annum)

• Colleague mortgage (conditions apply)

• Salary sacrifice scheme for hybrid & electric car

• A commitment to training and development

• Private medical insurance for all our colleagues

• 3 paid volunteering days per annum

• Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups

• We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership